We are looking for a talented Manager to lead our Petts Wood Shop, working flexibly across the seven-day trading week.

You should have a commercial or charity retail background and be committed to providing a source of income for Demelza Hospice Care for Children. You need to be enthusiastic, passionate and driven to ensure every customer and donor receives the best possible customer service and experience.

As the Manager, you will be responsible for the day to day running of the shop. Working on the sales floor alongside your team, you will keep customers and donors happy, and deal with any issues that may arise in a timely manner. In addition to this, you will oversee all donations ensuring they are prepared and sorted ready for the shop floor, with a focus on quality gift aided donations.

You will need a creative flare to maintain excellent visual merchandising and ensure window displays are changed in line with our seasonal/events calendar. Computer skills are a requirement for this role, particularly knowledge of Microsoft Office.

You will need to be able to use your initiative to make effective decisions and delegate work. Your team will be made up of a mixture of paid staff and volunteers, therefore people management skills are essential for this role. You will empower your team to deliver the best service.

For further information please contact Leanne Stearn, Area Retail Manager on leanne.stearn@demelza.org.uk

Closing date: 09/11/2025
Interview date: 19/11/2025

Demelza greatly values the benefits of a diverse team and embraces diversity, equality, and inclusion in all areas of its work. We are committed to building a diverse and authentic workplace, ensuring that our team reflects the diversity of the children and families we support. We encourage candidates from all backgrounds.

To see how we process your data, please see the Employee Recruitment Privacy Notice attached to this advert.

An enhanced DBS Disclosure check may be taken dependant on role. Demelza is an equal opportunities employer. Registered Charity No 1039651. Demelza is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Company

Demelza delivers extraordinary care to extraordinary children who are facing serious or life-limiting conditions, throughout Kent, South East London and East Sussex. We’re here to support them and their families at every step – from first diagnosis and for as long as we’re needed. Demelza believes in care that doesn’t back down. We are Demelza.

The Benefits

Wellbeing events and support

Access to benefits and wellbeing platform through Computershare Employee Assistance

Access to training and development opportunities

Documents

Demelza

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Shop Manager - Petts Wood