Job Details

Customer Connection Center - Cincinnati, OH

Full Time

2 Year Degree

Negligible

Day

Nonprofit - Social Services

Description

Assist clients with social service requests at the front desk, triage/reception area or through the intake department; greets clients in a timely manner and directs clients to other service locations within the building; make referrals to outside community resources and assists in the screening and coordination of special needs clients.

Essential Job Functions

Conduct initial interview and input essential information into a database.
Assess client needs in a timely, courteous, and efficient manner to determine the extent of required needs and/or services.
Determine client eligibility for agency supplied goods (e.g. bus tokens, vouchers, food, etc.) and follow protocol for distribution; make additional referrals and provide basic client information to community resources.
Complete the appropriate internal agency referrals, including housing, crisis intervention assessment, employment and public benefit support services.
May also help to coordinate services, scheduling and referrals for Back on Track to include other community providers.
Coordinate referrals as needed for mental health status, medical conditions and other issues outside the scope of intake.
Attend community meetings and / or trainings related to specific program initiatives.

Qualifications

Minimum Education/Experience

Associate or Bachelor’s Degree (degree in social work strongly preferred) plus one year of related experience in Social/Human Services, or three years of directly related experience.
Experience providing intake and basic clientele assessments.
Basic knowledge of community resources is required.
Fluent in Spanish, French, or Fulani (both written and oral) preferred, but not required.

Knowledge, Skills and Abilities:

Excellent inter-personal skills requiring good judgment and tact to communicate effectively with clients demonstrating a range of emotional behavior.
Ability to assess client needs and provide direction and resources.
Respect for diversity in clientele and staff.
Ability to exercise sound judgment and problem solve a variety of situations.
Knowledge of inhouse and external community resources.
Ability to work in a fluid and occasionally high demand environment.
Working knowledge of Microsoft Outlook, Microsoft Word, and Microsoft Excel.
Ability to accurately enter information into a database is required.

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