Job Purpose

To provide administrative support to the Project Workers. Work closely with Project Worker’s to ensure administration work is completed.

Duties and responsibilities

To support the Project Team with the departmental administration.
To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives.
To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately.
To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the organisation.
Promote the aims, objectives and services of the association to all visitors and especially clients.
To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service Charge and Housing Benefit Arrears or any other data which may be required.
To perform such other duties appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time.
To make regular and early contact with all the clients in arrears through hostel visits (which will be assisted alongside a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three-way meetings with referrer’s).
Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness.
To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team.
To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation.

08:45 – 17:00 Monday to Friday (total of 40 hours per week)

Criteria – Applicant Demonstrates Evidence Of:

Experience

Experience of working in an office environment.
Experience of working with customers internally and externally.
Ability to prioritise and manage conflict.
Ability to use own initiative and to work under pressure.
Ability to work in partnership and liaise with other professionals.
Proficient IT skills, including Excel and Word.
Good interpersonal skills – including phone communication.
Confident when dealing with people at all levels, displays appropriate verbal and non-verbal behaviour.
Recognise that team dynamics change as the teams develop, and team members will naturally differ in their communication styles and needs.
Can voice own ideas for new or improvements to existing processes to aid delivery of own and team targets.

Qualifications

Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.

Learning Curve Group

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