Job Details

PATHWAY TO THE FUTURE LEARNING - Indianapolis, IN

Full Time

Graduate Degree

Negligible

Nonprofit - Social Services

Description

The Chief of Staff ensures initiatives set by leadership are executed. This role provides strong executive leadership with operational support to our organization, ensuring alignment with our culture and our longstanding history of community impact. This role is crucial in supporting and elevating the CEO, driving organizational efficiency, and enhancing program effectiveness. The ideal candidate will have a proven track record in executing the vision of the CEO, managing and leading teams, program management, case management, and grant management. The Chief of Staff leads the senior level staff including the Director of Programs, Operations and Field Coordinator and Volunteers.

REPORTS TO: Chief Executive Officer

DUTIES AND RESPONSIBILITIES

Support to the CEO:

Support the CEO as a strategic advisor, providing insights and recommendations on operational matters in alignment with the CEO’s vision and direction.
Assist in the development and implementation of the organization's strategic plan.
Represent the organization in the absence of the CEO when necessary.

Operational Leadership:

Guided by the CEO, leads the execution of vision and mission of organization.
Oversee and support the team in daily operations to ensure efficiency and effectiveness in achieving the organization's goals.
Develop and implement operational policies and procedures in line with the CEO's direction and organization's mission and strategic objectives.
Processes payroll, reviews billing, and manages petty cash.
Submits data analysis and reporting to the CEO as required.
Coordinates company retreats, supports planning of meetings, and accountable for and plans employee/company celebrations.
Supports office administration including purchase of supplies and running errands for the organization as needed.
Acts as Building Manager; accountable for opening and closing of the building

Managing and Leading Team:

Lead, mentor, and manage operational staff, fostering professional growth and team harmony.
Foster a positive and inclusive workplace culture that reflects the organization's values and community-centric approach.
Conduct performance evaluations and provide ongoing feedback to staff in partnership with the CEO.
Operates as back-up leadership to Operations and Fleet Coordinator.

Program Management:

Oversee the planning, implementation, and evaluation of programs and services.
Ensure programs are delivered in a consistent, high-quality manner and meet the needs of the community.
Identify opportunities for program improvements and innovations.

Development of program surveys and analytical processes.
Owns the intra-office and community calendar of events once approved by CEO and board in coordination with the Program Manager.
Accountable for and supports Program Manager in leading the Events Committee.
Manages and coordinates the volunteer program and Youth Council recruitment.

Case Management:

Conducts case management for up to 25 cases/year.
Ensure the provision of high-quality case management services to clients.
Develop and maintain case management protocols and procedures.
Monitor case management performance and outcomes to ensure client needs are met effectively.

Grant Management:

Assists with grant writing, procurement, reporting and compliance.
Accountable for data collection, analysis, and reporting.
Oversee the grant application process, ensuring timely and accurate submissions.
Identify new funding opportunities and maintain relationships with current and potential funders.

Community Engagement:

Identifies, develops, and maintains partnerships and collaborations with stakeholders.
Represent the organization at community events, meetings, and other forums.

BENEFITS:

4 Wellness Days (2 company inhouse events, 2 employee scheduled days off)
Bereavement Pay for immediate family
Paid Time Off
Holiday Pay
Final week of December paid off
Paid Birthday Off
Telemedicine and Mental Health Benefit

Qualifications

REQUIREMENTS:

Must have a Minimum of a Masters degree in Business or Human Service/Social and Four to Six (4-6) Years of Experience related to the specified Duties and Responsibilities
Experience in leading business operations including finance, budgeting, and billing is preferred
Strong experience managing and leading a diverse team
Proven experience in case management, grant writing, and program management
Alignment with organizational culture and vision of the CEO
Must be able to pass a Criminal Background Check
Must have a Reliable Vehicle with Current Vehicle Insurance and Valid Driver’s License
Full-Time: Must be able to work 40 Hours per Week
Must work some Weekends and Evenings (flex to accommodate program schedule)
Hourly Pay Rate: Negotiable Based on Education & Experience
Knowledge of Indianapolis and Far-Eastside area Preferred

ESSENTIAL SKILLS & ABILITIES:

Effective leadership and management skills
Excellent computer skills & thorough knowledge of Microsoft Office Programs, including Word & Excel
High degree of organizational skills, detail orientation, and prioritization
Strong effective communication skills, including internal and external relations
Must be able to meet critical deadlines in an efficient and professional manner
Excellent time management and personal assertiveness
Must be able to collect data and submit reports
Must be dependable, confidential, and honest
Ability to work positively within a team, following directives without the inclination to control or overhaul interactions
Capability to respect others while also maintaining personal boundaries
Understand the importance of mutual respect in creating a harmonious work environment
Prioritize delivering quality work as proof of job competence along with accountability for decisions and actions
Ability to work with a diverse demographic population
Ability to multi-task in a fast-paced environment
Must display a positive attitude and friendly, service-oriented personality.
Must be able to handle conflict resolution
Must have ability to work closely with and report to the CEO
Must be a team player

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