This position will support, maintain, and enhance our Salesforce applications*. Support the service desk requests for access, break fix, and management of changes and enhancement requests. Proactively maintain upgrades to new releases, 3rd party apps, and integration with other YMCA applications or systems. Monitor, report and insure data integrity and security of the system. Work with the product owners and business stakeholders to continually improve the Salesforce products both technically as it relates to performance, security, reliability, and stability; and functionally by documenting, developing, and implementing new features that improve the product in ways that improve the business processes and customer experience.
* Salesforce applications include but are not limited to: Sales Cloud, Service Cloud, Salesforce Communities, connected applications (Zuora 360, Experian, Form Assembly, Netsuite…) and all other future application that are part of the YMCA of Central Florida’s Technology stack.
