The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report’s 2022-2023 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The primary purpose of the Philanthropy Specialist position is to provide professional support for the Credit Card Program and donor Service Program within Philanthropy (Gift Operations), in addition to providing a strong customer service presence by assisting donors and other callers with a multitude of questions involving philanthropy.
KEY FUNCTIONS
Customer Service (60%)
Respond to prospect/donor email and phone inquiries and triage to appropriate Philanthropy staff member. Must be able to ascertain purpose of call and speak clearly to donors. Process return e-mails and phone calls related to e-mail opt out requests and other data updates resulting from departmental e-mails. Research basic constituent information and record information in a timely manner in the online database. Must have the ability to communicate in a professional manner via e-mail and phone.
Credit Card Program and Gift Processing (30%)
Maintain integrity and PCI compliance of the credit card donations and donor database using the online website. Responsible for accurately entering donor information into the Customer Relations Management database and credit card form. Responsible for reaching out to donors regarding declined and expired credit cards and for handling all daily chargebacks. Assist the gift processing team with creating or adding identification numbers of donor accounts for credit card batches. Serve as a backup to the Quality Assurance team by processing acknowledgement and notification letters. Support all teams in gift processing by posting Credit Cards, Events, Annual Fund, Institutional and Matching batches as needed. Must be able to work independently with minimal supervision\: effectively and efficiently organize and prioritize workload to meet constantly changing demands; maintain system for storing and retrieving information.
Tribute Program (10%)
Coordinating the Tribute Program, which includes addressing memorial/honor requests, maintaining weekly tribute reports, preparing ‘thank you’ cards, establishing tributes by entering information into Philanthropy’s database. Along with monitoring new fund requests for tributes, researching obituary information and professionally interacting with faculty and staff. Must handle the stress of a fast-paced, high-pressure environment with a positive attitude.
EDUCATION
Required\: Bachelor's degree in Marketing, Advertising or related field.
Preferred\: Accounting or finance degree.
EXPERIENCE
Required\: One year of clerical, office, administrative, organizational, or related support experience. May substitute required education degree with additional years of equivalent experience on a one to one basis.
Preferred\: Accounting or finance related experience obtained in a philanthropy operation.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http\://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
