Community Assistance Network (CAN) Advocate

United Way • VOLUNTARY • Yorktown, Virginia • $20k - $30k / year • 1w ago

Community Assistance Network (CAN) Advocate

The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.

Key Competencies

Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity
Understands and consistently practices responsiveness and accountability to all customers
Communicates clearly and concisely with people from diverse backgrounds
Coordinates with multiple partners
Manages multiple case records including customer time as well as associated administrative duties and timelines
Adapts to changing needs and service delivery systems
Practices professional boundaries
Advocates on behalf of those in need
Able to problem solve creatively

Key Responsibilities

Actively listen with empathy to individuals experiencing vulnerability and crisis
Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
Work diligently and advocate on behalf of customers to connect those in need to available resources
Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
Enter data into appropriate customer record systems
Manage multiple phone lines; transferring calls

Requirements

Knowledge of and experience navigating human services and social systems
Basic knowledge of Microsoft Office Suite
Customer service experience
Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing

To apply:

Send your resume/inquiry to info@uwvp.org

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