JOB SUMMARY: This position will provide supportive services and employment support to Goodwill associates. This role will assist entry-level associates in improving employability skills and achieving employment/career goals to help associates to reach their highest level of self-sufficiency.
ESSENTIAL JOB FUNCTIONS:
� Help frontline Goodwill associates establish a vision for where they want to take their careers, identify the skills they need to build, and provide coaching support to help them move ahead.
� While maintaining professional boundaries, establish a high standard of care with clients, including regular outreach, career development-related case management, and employment-related research conducted on behalf of clients.
� Conduct job readiness, digital skills, career exploration, and other essential skills assessments to help determine clients� interests and talents.
� Use program and service knowledge to initiate, suggest, and/or implement plans to motivate clients to achieve employment goals.
� Assist clients with job search skills, resume development, and interview preparation.
� Assist clients with access to Mission Services programs, continuing education, and internal training programs.
� Stay up to date with recruiting and job search practices, resume design, and site- and web-based training classes.
� Foster client empowerment and resiliency by helping clients identify their strengths, as well as barriers to higher-paying jobs.
� Promote self-advocacy and help-seeking skills by assisting clients build networks of support.
� Assist clients in navigating internal policies and procedures, including payroll advances, benefits, and promotions.
� As necessary, connect clients to community networks and wrap-around services.
� Conduct research on labor markets and local employment trends to inform clients� career pathways.
� Maintain CARF standards and perform data entry in support of services provided to clients.
� Coordinate and execute programmatic initiatives that promote employee care.
� Collaborate with other areas of Goodwill Central Oklahoma to establish a positive organizational experience and work culture that influences retention and minimizes turnover.
� Participate in training and development activities and meetings within the organization and/or the community.
� Review and become familiar with Goodwill Central Oklahoma safety policies, programs, and procedures. Adhere to all safety rules, regulations, and safety codes and attend safety training sessions and necessary safety meetings.
� May perform other duties and projects as required by management.
QUALIFICATIONS:
� Associate�s degree or equivalent combination of education and experience required. Bachelor�s degree preferred.
� In lieu of a college degree, must have a minimum of two (2) years of work experience in workforce development, human services, counseling environments or community rehabilitation.
� Previous experience preferred in the field of employment, transitional employment assistance, job development, coaching those seeking employment or resource navigation for individuals with multiple barriers to employment.
� Excellent communication skills
� Proficient in Microsoft Office
� Must maintain valid Oklahoma driver�s license, current auto insurance and tag.
� Must maintain a good driving record and pass MVR check.
� Must pass OSBI/DOC background check as well as drug screening.
This is considered a safety sensitive position. No level of impairment from drugs, alcohol or prescription medications will be acceptable while performing the essential functions of this job.
CORE COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following:
� Commitment to our mission and our values of respect, integrity, commitment, and innovation.
� Business Acumen
� Time Management
� Managerial Courage, including making tough decisions, seeking feedback, and having difficult conversations.
� Customer Focus
� Decision Quality
KNOWLEDGE, SKILLS, AND ABILITIES:
� High level of attention to detail.
� Ability to interact in a positive, motivational, and supportive manner.
� Comfortable with ambiguity and able to quickly adapt to change.
� Strong customer service skills.
� Good interpersonal skills, including the ability to work well with a wide range of people with diverse backgrounds.
� Good problem-solving skills.
� Initiative to accomplish tasks with little or no supervision in a timely manner.
� Ability to define and maintain professional boundaries.
PHYSICAL REQUIREMENTS: The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
� This work has physical requirements that range from sedentary to medium work. Sedentary work involves sitting for extended periods of time; occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
� Medium work involves walking, standing, and occasional lifting up to 20 pounds, or more with assistance.
� Employee is required to operate a computer.
WORKING CONDITIONS:
� Work in a climate-controlled environment most of the time.
� Low-moderate noise level.
� Works 40 hours per week Monday through Friday or more when required.
� Must be willing to work a flexible schedule when necessary for outreach and events.
� Local travel within the state is required up to 50% of the time.
