Alumni Project Manager (Hybrid)

IIE • Contract • Chicago, New York • 4d ago

Description

The Institute of International Education (IIE) is hiring an Alumni Project Manager. We invite you to join a team united by a single goal: to transform our interconnected world into a network of more peaceful and equitable societies. IIE’s team members share a belief that when education transcends borders, it opens minds, enabling people to go beyond building connections to solving problems together.

Learn more about IIE and our culture here.

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Job Summary:
The Alumni Project Manager will be responsible for the design and implementation of an alumni ambassador relationship initiative for an international exchange program sponsored by the U.S. Government. This role will focus on developing a comprehensive database for program alumni ambassadors which would allow reporting regularly on the current status and activities of past program participants, as well as inform program outreach and events involving the alumni community. The Alumni Project Manager position will identify alumni activities and achievements worthy of special recognition and amplify alumni achievements to internal and external audiences.

Essential Functions:
•   Collaborates with IIE’s Operations and Business Systems teams to develop a system for collection, tracking, and maintenance of Alumni Ambassador data in IIE's Customer Relationship Management (CRM) system - Microsoft Dynamics 365.
•   In collaboration with supervisor, develops and maintains a process for tracking communications outputs related to Alumni via the CRM (web articles, social media posts, speaking engagements, etc.).
•   Maintains all information and supports requests for Alumni speakers, profiles, quotes, and photos. Coordinates speaker matches and communications with Alumni, in addition to compiling requested materials.
•   Identifies strategies to obtain regular updates to alumni status. Serves as the direct point of contact with Alumni platform administrator and prepares messages and digests to send to users.
•   Supports outreach to Alumni Ambassador community through targeted multi-media communication plan including but not limited to announcements, and a quarterly newsletter.
•   Promotes Alumni Ambassador engagement and participation in Program events.
•   Manages logistics for events, including coordinating hotel and venue contracts and event materials.
•   Collaborates with internal teams, such as Events and Outreach and Recruitment.
•   Works closely with supervisor in the development and/or implementation of new initiatives (i.e., programs, events) and special/technical projects

This position is currently funded for 12 months.

Requirements

Qualifications and Experience:

Education and Work Experience:
• Requires a Bachelor's degree and at least two years of related work experience, or combination education and experience.

Required Knowledge, Skills and Abilities:
•   Higher education experience and/or alumni relationship management experience preferred.
•   Proven excellent communication, interpersonal, and organizational skills, working collaboratively and cooperatively within a team environment.
•   Capable operating effectively in ambiguous, constantly evolving environments with multiple competing priorities.
•   Ability to interact with all levels of team members and external contacts; sensitive to cultural differences when working with people from other cultures.
•   Intermediate knowledge of Microsoft Office Suites; CRM experience required.
•   Ability and availability to travel domestically

Salary and Benefits:

• Salary Range: $59,232 - $72,712. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, job-related knowledge, skills, abilities, internal organizational equity, and geographic region.
• IIE offers a robust suite of benefits to team members including medical, dental, and vision plans, paid time off and holidays, student loan and tuition reimbursement programs, professional development reimbursement program, retirement plans and a family medical leave benefits. Please visit our careers page for further details.

The Institute of International Education (“IIE”) has a hybrid work environment that allows team members a combination of in-office work and telework at any of the locations listed above.

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