ESSENTIAL FUNCTIONS:
Under the direction of the Admissions and Enrollment
Manager, the Enrollment Services Specialist is responsible for assisting with
the recruitment, admissions, and enrollment operations of the college. Local
travel is required. May involve occasional evening or weekend work.
REQUIREMENTS:
Minimum Qualifications
- Associate’s degree from a
regionally accredited college or university with two (2) years of
experience in a higher education setting; or a combination of education
and experience which would lead to the competencies required for
successful performance of the position’s essential duties.
- Must provide own transportation
and possess valid driver’s license and maintain current vehicle
registration and liability insurance
- Must be proficient in operating a
computer and experienced in Microsoft Office Word, Excel, PowerPoint,
Teams, and Outlook.
Preferred Qualifications:
- Bachelor’s degree from a
regionally accredited college or university in Marketing, Business, Social
Sciences or Behavioral Sciences
- Two (2) or more years of related
experience (recruitment, admissions counseling, academic advising or
marketing)
- Experience using Student
Information Systems
- Experience in a higher education
setting
JOB DUTIES AND RESPONSIBILITIES:
- Process admissions applications and make admission
decisions. Assess applications, records, and related materials
such as high school and college transcripts. Contact students via phone,
email, or written correspondence to complete or update pending admission
applications or to resolve issues that prevent or delay registration.
- Provide guidance to prospective students on
required steps to complete the admissions and enrollment process. Advise
potential applicants on the admissions process and ensure that
appropriate, regular, and timely follow up is made with applicants as they
move through the enrollment process. Adhere to college policies and
resolve student enrollment issues including but not limited to
registration holds, duplicate records, and missing/incomplete
documentation.
- Follow procedures for records management. Maintain
accurate and up to date records including optical scanning and storage of
applications and supporting documents. Input student data into the Student
Information System.
- Assist with recruitment of students. Participate
in recruitment activities and events with local high schools and community
partners/organizations, and other agencies; schedule and host admissions
presentations, provide campus tours to groups and individuals as needed.
Provide knowledgeable and professional representation of Goodwill
Technical College with students in groups, one-on-one, and during on- and
off- campus events to increase community awareness.
- Keep abreast of all applicable admissions and
enrollment policies and procedures.
- Complete all required training and professional
development.
- Maintain confidentiality of student records (in
compliance with the Family Educational Rights and Privacy Act).
- Assist with placement testing and orientation for
new students.
- Assist with providing content for and promoting GTC social media
accounts.
- Perform other job-related duties as assigned.
SKILLS AND ABILITIES:
1.Ability to mentally attend and visually concentrate on a
significant amount of details work.
- Strong interpersonal skills and
the ability to deliver services in an environment where an emphasis on
customer service is required.
- Ability to interact
professionally and tactfully with people of different levels of education,
cultural backgrounds, and life experiences.
- Comfortable with public speaking.
- Must have strong
organizational skills and be able to complete projects efficiently and
independently.
- Must have excellent
communication skills and the ability to communicate effectively verbally
and in writing.
- Knowledge of
registration process including admissions, testing, registration, advising
and records.
- Knowledge of Family
Education Rights and Privacy Act (FERPA).
- Skill in operating a computer and
proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), and
other social media application.
- Ability to defuse difficult,
angry, or emotional situations with students.
- Ability to operate a variety of
office equipment.
- Must have good public relations
skills and the ability to work with employees and the public.
- Must establish and maintain
effective working relationships with, and among, all personnel.
- Must be able to read, write and
communicate clearly in English.
- Must be able to function in a
hectic work environment with occasional periods of high stress.
PHYSICAL DEMANDS:
Required to sit or stand (possibly for long periods of
time), walk, use hands to handle or feel objects, tools, or controls; reach
with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk
or hear; able to lift 25 pounds.
MARGINAL DUTIES:
Other duties as assigned by the Chief Academic Officer.
GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO employer - M/F/Vets/Disabled
