JOB SUMMARY: The Administrative Coordinator/Scheduler is responsible for efficiently managing
room requests and event coordination while providing exceptional service to residents and staff.
This role involves scheduling and maintaining room requests through Worxhub, including setups,
catering, audiovisual needs, and related work orders. The position requires frequent interaction with
residents and staff to ensure seamless communication and coordination.
Learn about Plymouth Place Benefit Packet offered to all Full Time Employees: 2024 Benefit Guide
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:
PEOPLE
STEWARDSHIP
SERVICE
QUALITY
GROWTH
- Responsible for the scheduling and maintenance of room requests through Worxhub including setups, catering, AV needs and work orders related to these requests.
- Frequent interaction with residents and staff via phone, email and scheduled meetings for follow up on coordinating requests.
- Verification of final counts and billing preference.
- Assist Culinary Director with functions of Catering including but not limited to:
- Daily & Monthly Billing
- Printing and Posting Banquet Order Reports
- Attend weekly event management meetings
- Direct Communication with Executive Chef on catering
- Complete set-up form for events identifying all details
- Confirm and place rental needs
· Create and distribute visually appealing, informative flyers to promote initiatives and opportunities within the Hospitality Department.
· Provide support to Hospitality Services as required to ensure seamless operations and exceptional service.
· Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures.
· Maintain regular and punctual attendance at work and meetings.
· Attends in-service and education programs.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
- During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
- Additional duties, responsibilities, and activities to be completed as assigned.
JOB REQUIREMENTS:
· High school diploma or general education degree (GED) required; associates or bachelor’s degree in hospitality, business or related preferred.
· Minimum of two years’ experience in event coordination, hospitality services or administrative support.
· Must be at least 18 years old
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Proficiency in using Worxhub or similar scheduling and facility management software.
- Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
- Solid organizational skills including attention to detail and multi-tasking skills.
- Exceptional verbal and written communication skills.
- Ability to handle multiple communication channels (phone, email, in-person meetings) professionally and effectively.
- Ability to design and post flyers or marketing materials for Hospitality Services.
- Strong interpersonal skills and a customer-focused attitude.
- Flexibility to assist in various Hospitality Services roles as needed.
- Strong attention to detail, especially in verifying final counts and billing preferences.
- Proven ability to manage multiple tasks, prioritize workloads, and meet deadlines.
- Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents, families, and employees.
