Referral Specialist

Monadnock Family Services • Full-time • Keene, New Hampshire • 4m ago

Full-time

Description

The Referral Specialists serves as a gatekeeper for initial point of entry for clients receiving outpatient services. Gathers, assembles, and maintains client and insurance billing information necessary to insure accurate billing. Liaison for the customer with Billing Department, Intake Department, and Therapists. A Referral Specialist has responsibility for obtaining basic information from persons requesting clinical appointments. Determines whether the individual needs an emergency appointment or can be scheduled with an outpatient clinician. A Referral Specialist works closely with the client, Billing Department, Insurance companies, and therapists to collect any available funds due for services rendered to the client. A Referral Specialist performs duties under the supervision of the Team Leader to support administrative operations and delivery of clinical service.

Requirements

High school diploma or equivalent.
Three to five years prior billing, bookkeeping or collections experience.
Ability to organize office systems and procedures in an efficient and cost-effective manner in accordance with agency program policies.
Ability to exercise good judgment in individual situations to determine action to be taken within the limits of agency and program policies, procedures, and standard practice.
Ability to write legibly and coherently, type and proofread accurately.
Good Knowledge and use of English grammar as well as standard typing formats.
Ability to prioritize job responsibilities, to make sound independent judgments in routine situations and to know when to refer matters appropriately to the Team Leader, clinical staff, or Director.
Desire to learn and the ability to accept supervision professionally.