Freestore Foodbank is hiring!! We have an immediate opening for an SNAP Outreach Specialist. This is a full-time position with a robust benefits plan. Bilingual candidates are encouraged to apply.
ESSENTIAL FUNCTIONS: Screen individuals for SNAP eligibility and submit applications via the Ohio Benefit Bank (OBB). Provide compassionate service and handle both phone and walk-in customers with efficiency and a high degree of professionalism. Effectively work within a team environment to ensure expeditious and accurate application assistance and referrals to hunger programs. Explain SNAP policy and application procedures to clients and individuals in the community.
§ Screen callers for federal and state benefits.
§ Interview applicant to obtain necessary, factual information.
§ Refer clients to area hunger programs.
§ Demonstrate analytical, organizational, problem-solving, critical thinking, and conflict management/resolution skills.
§ Adhere to all outlined protocols regarding application security and confidentiality of information.
§ Offer information about other resources to those ineligible for SNAP.
§ Submit completed applications within the designated time frame.
§ Advise customers of all required Job and Family Services verification documents necessary to secure SNAP benefits.
§ Attend all SNAP and agency-related trainings.
§ Keep accurate records of calls and required information as assigned.
§ Strongly and confidently exhibit knowledge of web-based application processing system (OBB)
§ Complete filing, mailing, and assigned clerical tasks in a timely fashion.
§ Communicate complex customer inquiries or complaints to the Sr. SNAP Coordinator or manager on duty.
§ Stay abreast of SNAP policy and eligibility guidelines.
