Director of Communications
Boston, MA or Philadelphia, PA | Full-Time | Partially remote
Compass is an innovative, mission-driven organization that supports families with low incomes to save for their future and access greater economic opportunity. We believe in our clients and in their ability to achieve their goals and dreams. We operate high-quality financial coaching and savings programs and pursue opportunities to shape the national approach to poverty through practice and policy change. Compass is also an emerging leader in a national effort to leverage housing assistance as a platform for economic mobility. We are looking for people who want to be part of taking our programs and our impact to the next level.
Our mission is to partner with families with low incomes to build assets as a pathway out of poverty. We focus on reaching families led by Black and/or Latina women.
To achieve our mission, we operate client-centered savings and financial coaching programs, deliver training and technical assistance to other practitioners, and shape policy solutions that dismantle barriers to asset building.
About The Family Self-Sufficiency (FSS) Program
Congress created the FSS program in 1990 as an employment and savings program for families in federally subsidized housing. The program combines a powerful savings incentive with service delivery to support residents in reaching their goals. It is the nation’s largest asset-building program for families with low incomes.
Since 2010, Compass has partnered with public housing agencies and other affordable housing providers to operate an asset-building model for the FSS program — the first nonprofit organization in the country to do so.
The Director of Communications oversees communications initiatives across all stakeholder groups, ensuring consistent messaging and brand integrity while advancing organizational objectives and enhancing the organization's visibility, reputation, and impact. As the organization's principal communications leader, this role provides strategic counsel to all departments and coordinates client communications – our largest and most critical audience segment.
This role reports to the Chief External Affairs Officer.
All Compass staff embody the following core competencies:
- Ownership: Steps up and follows through to consistently deliver high-quality work.
- Diversity, Equity, and Inclusion: Champions the value of diversity and the creation of inclusive spaces.
- Growth Mindset: Embraces challenges and setbacks as the fuel for learning and development.
- Teamwork: Contributes actively and collaboratively with colleagues to achieve shared goals.
Primary Responsibilities:
Strategic Leadership & Advisory
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Develop and implement comprehensive communications strategies aligned with organizational goals
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Serve as internal communications advisor to all departments, providing strategic guidance on messaging, timing, and channel selection
Stakeholder Communications & Content Strategy
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Coordinate all client communications, ensuring clear, timely, and effective messaging for this audience
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Design and oversee comprehensive client communication protocols, including standard operating procedures for routine updates, program information, and critical announcements
Brand & Public Relations Management
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Serve as brand guardian, ensuring consistent voice and visual identity across all materials, platforms, and audiences
Team Leadership & Department Collaboration
This job description is not intended to provide a comprehensive listing of all duties or responsibilities. Job duties and responsibilities may change at any time based on the needs of the organization.
Qualifications and Skills:
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Commitment to diversity, equity, and inclusion, and knowledge of how those values show up in the work of communications
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The salary range for this role is $110,000 - $130,000, commensurate with experience. We’ll promote your professional growth and development by providing access to a competitive salary and benefits package and additional employee benefits that include but are not limited to:
Equal Opportunity Statement
Compass Working Capital is an Equal Opportunity Employer. We consider applications for all positions, without regard to age, race, color, ethnicity, national origin, ancestry, creed, religion, gender, gender identity or expression, sexual orientation, citizenship, physical or mental disability, medical condition, genetic information, marital status, veteran status, military status, or any other characteristic protected by applicable law.
Compass Working Capital is committed to ensuring individuals with disabilities receive the accommodations required for them to interview for a position on our team. Should you require accommodations, please contact hr@compassworkingcapital.org.
As a contractor of Philadelphia Housing Authority, Compass also provides hiring preference to Section 3 residents. Section 3 Residency is defined as being an authorized resident of Philadelphia Housing Authority or a “low-income resident” of the area where the HUD-assisted project is located.
For the purposes of Section 3, "low-income" is defined as 80% of the Area Median Income. To learn more information about Section 3 income eligibility, please refer to the Housing and Urban Development (HUD) Website.
