Intake & Enrollment Manager
Department: Programs
Status: Exempt, Full-Time
Location: Seattle, WA.
Pay Rate: $78,172 - $85,000/year
ABOUT THE ORGANIZATION
FareStart has been helping people transform their lives through food for 30 years — one person, one job and one community at a time.
People experiencing poverty struggle to escape the cycle they are in and often face other compounding barriers to getting and keeping a job. At FareStart, we help people overcome barriers by teaching work and life skills needed to succeed in employment and in life. By investing in people, providing meals and building community, we transform homelessness, hunger and poverty into human potential.
OUR VISION
Every individual has the opportunity to thrive in an equitable and just world.
OUR MISSION
FareStart transforms lives, disrupts poverty and nourishes communities through food, life skills and job training.
OUR VALUES
- Acceptance: We build relationships based on the belief that the past informs but does not dictate the future.
- Respect: We treat everyone with dignity, regardless of background or differences. We actively listen and seek first to understand. We are honest, even when it is difficult.
- Openness: We create a culture of trust through transparency and open communication. We are open to new ideas.
- Collaboration: Contribute positively to strengthen the organization and our impact through teamwork and through partnerships.
- Accountability: We are responsible to each other, to our community and ourselves. We are committed to rigorous evaluation and making fiscally responsible decisions that align with our mission.
- Inclusion: We provide a community of belonging, regardless of background. We value and seek out diversity.
- Growth: We are a learning organization. We invest in continuous improvement and growth.
ABOUT THE POSITION
This position works with department leadership to plan, coordinate, and manage the creation and execution of high-quality job training programs in accordance with the organization’s strategic goals. This role oversees and leads a team that conducts community outreach to support student recruitment, is responsible for student enrollment outcomes, conducts application and enrollment processing, manages database and records creation, and coordinates and executes student onboarding for all FareStart programs. This position serves as a member of the Programs department leadership team and actively contributes to a positive and inclusive team culture.
Essential Duties and Responsibilities include the following:
- Collaborate with key internal stakeholders to set and meet student enrollment goals and outcomes.
- Provide direct supervision to direct reports, including hiring, developing, guiding, goal setting, and performance reviews.
- Manage staff and volunteer outreach opportunities and program information sessions that promote FareStart job training programs, increase referrals, and build sustainable, multilateral relationships with external stakeholders.
- Work closely with referral partner and affiliated agencies and organizations, such as the Department of Corrections, to support individuals enrolling into programs and to understand and provide access to services an applicant may already be receiving or in need of accessing.
- Ensure up-to-date application, program fliers, student handbook, and other materials are readily available and accessible to applicants and organizations from diverse communities.
- Track student demographic and referral data to continuously improve outreach and support organization wide data tracking. Provide demographic and compliance data and analysis to grants managers for public and private grants.
- Oversee and conduct intake interviews that gain insight into applicants’ background and life experiences and provide the case management and training teams with detailed information that will facilitate the onboarding of new students.
- Oversee and facilitate applicants’ access to resources for housing, mental and physical healthcare, substance use disorder services, childcare, and other resources as needed for an individual to be able to participate in a program, in collaboration with the case management team.
- Ensure all student materials (e.g., badges, uniforms, supplies) are inventoried, ordered, and distributed in alignment with student and program needs.
- Communicate applicant’s acceptance and enrollment to program teams and facilitate program orientations from start to finish.
- Manage the creation of detailed and organized intake records and comprehensive notes in a timely manner to meet organizational and funder requirements.
- Use a person-centered, trauma informed approach when working with applicants.
- Perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Don’t meet all desired requirements? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At FareStart, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every desired qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
- Bachelor’s degree in social or human services, or related field and four (4) or more years of related experience working with individuals with barriers to employment, such as substance use disorder, criminal history, mental health challenges, domestic violence, or inconsistent work history; and/or equivalent combination of education and experience.
- Two (2) or more years of experience managing and developing a team. Ability to lead and motivate teams.
- One (1) or more years of experience with case management.
- Experience working directly with people from diverse racial, ethnic, socioeconomic, LGBTQIA+, and gender backgrounds. Demonstrated knowledge and understanding of concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities.
- Demonstrated knowledge and understanding of community resources and agencies available to support those experiencing homelessness and other challenges.
- Demonstrated experience in writing case notes and tracking client progress.
- Proficient and experienced in Microsoft Office applications, particularly Word, Excel, PowerPoint, Outlook, and Teams. Ability to work with customized databases and technology and to conduct internet research.
- Ability to work effectively independently and as part of a team, within diverse teams and environments.
- Ability to communicate effectively and comfortably with audiences of different backgrounds and experiences.
- Ability to display sensitivity, tact, and responsiveness in various situations and maintain a high level of confidentiality.
- Ability to listen, give and receive feedback in a productive and professional manner.
- Excellent written and verbal communication skills with the ability to adapt communication based on audience and purpose with inclusivity. Ability to disseminate information effectively to appropriate levels.
- Demonstrated excellent interpersonal, negotiation, and conflict resolution skills.
- Excellent organizational skills with the ability to balance and prioritize multiple tasks and requests and meet deadlines in a professional manner.
- Ability to evaluate problems and effectively solve them in a timely manner. Ability to respond to concerns with empathy and inclusivity. Respond appropriately to conflict.
- Ability to delegate responsibilities, work with others, and coach employees to develop their full potential. Provide helpful, behaviorally specific feedback to others. Regularly meet with employees to review their development progress and express confidence in their abilities to be successful. Engage in open and honest communication.
- Ability to work a non-standard/flexible schedule, which may include weekends, evenings, and holidays.
Preferred Qualifications & Skills
- Experience with motivational interviewing.
- Experience in employment and/or workforce development programs.
- Ability to develop scalable systems as programs grow.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
- This position is exposed to a typical office environment and event venues.
- The noise level in the work environment is usually moderate.
- There may be a combination of remote work and onsite work dependent upon business needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
- This position may occasionally be required to lift and/or move up to twenty-five (25) pounds.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to walk; use hands to finger, handle, or feel, reach with hands and arms, and talk and hear. The employee is occasionally required to stand, climb, or balance, and stoop, kneel, or crouch.
BENEFIT HIGHLIGHTS
- Competitive pay based on experience and qualifications
- Paid time-off (5 weeks first year of employment)
- Paid holidays, including up 2 floating holidays
- 401(k) savings plan with company match
- Medical (including vision), Dental, Disability, and Life Insurance
- Employee discounts at FareStart retail social enterprises
- Employee Assistance Program
- Free ORCA pass
Why Should You Apply?
- Be part of our mission to disrupt poverty.
- Join a supportive, respectful, and celebratory community among our staff, students, board, and volunteers.
- Organizational commitment to a diverse, equitable, and inclusive workplace.
- FareStart encourages the personal and professional growth of its employees.
For information on FareStart, including more information on employee benefits and our company culture, visit our website at: www.farestart.org/about
Commitment to Diversity and Inclusivity
FareStart is committed to becoming a fully inclusive, antiracist, diverse organization. To fulfill our mission, vision, and values we are seeking candidates who demonstrate shared values of diversity, equity, inclusion, and antiracism.
Our Commitment to Anti-Racism
FareStart defines antiracism as the clear acknowledgment that racism permeates organizations, communities, and industries, including our own. We recognize that we have a duty to be vigilant in addressing and confronting racism in how we make decisions, show up in our communities, build business practices and policies, and engage in intentional partnerships and philanthropic endeavors to fulfill our mission and vision.
