OUR MISSION
The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence.
Position Summary: Provides a safe, secure, and supportive residential environment for all clients and guests. Monitors daily activity throughout the shelter to ensure client safety in the facility.
Shift available: Monday-Friday, 3 pm-11 pm
Key Responsibilities:
•Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention.
•Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication.
•Communicates with supervisor and designated staff regarding pertinent client issues.
•Intervenes in crisis situations, using approved methods to promote the safety of all residents.
•Monitors security cameras and follow appropriate procedures to ensure client and building safety
•Assists with special events and activities scheduled shift.
•Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Client’s First in a timely manner.
•Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies.
•Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients.
•Monitors resident advocate desk and assists clients with basic needs such as distributing medication, toiletries, etc.
•Provides light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)
•Transports clients in company vehicle to and from appointments, meetings, or hospital.
•Monitors the facility for safety and cleanliness. Takes appropriate action to maintain the cleanliness of the shelter, as needed.
• Assists clients with basic life skills activities including healthy habits, clean living skills, organization, daily planning, time management, etc.
•Provides backup coverage to hotline phone calls, assesses level of client risk, as well as providing mental and emotional state of mind by active listening, comforting words, and positive problem-solving.
•Conducts client exit interviews, when necessary.
•Monitors interns and volunteers and supports and guides them when necessary.
•Performs basic administrative tasks, including filing, incident report summaries, and other
duties, not listed here, deemed necessary for the well-being of the agency.
Other Duties: Performs other job-related duties as assigned.
