Gift Processing Specialist

Shatterproof • Full-time • Remote • 13h ago

DEPARTMENT	DIRECT REPORT(S)
Operations	n/a
TRAVEL REQUIRED	LOCATION
n/a	Remote
TERM	SALARY
Permanent	$55,000 - $65,000

ABOUT SHATTERPROOF
Shatterproof was founded in 2013 to fill the gap for a well-funded, national, coordinated effort to reverse the course of the addiction health crisis, with the singular goal of ending the devastation addiction is causing our families. We know there are science-based solutions that can prevent and treat this disease, and we are committed to what research has proven to be effective. We have identified three priority pillars: transforming addiction treatment, ending addiction stigma, and educating and empowering communities.
Transforming Addiction Treatment: Shatterproof is transforming the U.S. healthcare system for the nearly 49 million Americans living with a substance use disorder (SUD). Like anyone suffering from a disease, those with this disease deserve access to treatment that is based on science, complemented by a supportive recovery community, both free of shame and stigma. Removing barriers to lifesaving treatment is a core mission focus of Shatterproof.
Ending Addiction Stigma: Shatterproof’s National Stigma Initiative replicates the success of other transformational social movements—such as HIV/AIDS activism, cancer awareness, and marriage equality—in catalyzing the change needed to create a more tolerant, more compassionate, and healthier future. We are committed to creating solutions that are adept at changing attitudes and behaviors and ultimately closing SUD treatment gaps and health inequities for historically disadvantaged populations who experience compounded discrimination and bias.
Supporting and Empowering Communities: Shatterproof is committed to educating and empowering our families and communities nationwide by providing supportive and evidence-based resources related to prevention, treatment and recovery from addiction.
JOB SUMMARY
The Gift Processing Specialist is responsible for efficiently and accurately processing donations and gifts received by the organization, ensuring that all gifts are recorded, acknowledged, and properly allocated in the donor database (Salesforce). This role involves a combination of data entry, financial reconciliation, and communication with the development team to ensure a seamless and positive experience for all contributors.
KEY RESPONSIBILITIES

Gift Processing & Data Entry:
- Accurately and timely record all donations, including checks, credit card payments, wire transfers, and ACH payments into donor database (Salesforce)
- Review and update donor information, donation details, and payment data on the donor’s record
- Manage central donations inbox and processing daily donor inquiries and gift notifications.
Reconciliation & Reporting:
- Reconcile donation data with financial records to ensure accuracy, and that gifts are properly coded and allocated to the correct accounts, funds, or projects.
- Prepare weekly, monthly, and annual reports detailing incoming donations for management and accounting purposes.
Donor Acknowledgment:
- Generate and send timely, accurate thank-you letters, receipts, and acknowledgments to donors.
- Ensure compliance with legal and tax requirements for donor receipts and reporting.
- Maintain a high level of confidentiality and security for donor information.
Communication:
- Communicate with various development teams in Salesforce to notify them of daily gift receipts.
- Swiftly resolve any issues or discrepancies related to their gifts or donation processing.
Administrative Support:
- Assist in preparing and organizing donation-related documents for audits, tax filings, and other regulatory requirements.
- Participate in regular training to stay current with changes in donation processing systems, compliance regulations, and industry best practices.

QUALIFICATIONS

Education and Experience:
- High school diploma or equivalent required; Associate’s degree in business, accounting, or related field preferred.
- Prior experience in gift processing, accounting, or nonprofit fundraising is a plus.
Skills:
- Strong attention to detail and organizational skills.
- Proficient in Microsoft Office (Excel, Word) and experience with Salesforce a plus
- Basic understanding of financial processes and reconciliation.
- Strong communication skills and a desire to work with both internal and external stakeholders.
Attributes:
- Ability to maintain confidentiality and handle sensitive donor information.
- Strong time management skills and ability to prioritize tasks in a fast-paced environment.
- Self-motivated, proactive, and team-oriented.

WORK ENVIRONMENT
This position is currently remote but is subject to change to a hybrid work schedule in the future. Employees may be required to work from the office on certain days as the organization transitions to a hybrid model.
ADDITIONAL INFORMATION
Must complete a successful background check. All the above duties and responsibilities are essential job functions subject to reasonable accommodations. Shatterproof promotes an equal employment opportunity workplace which includes responsible accommodation of otherwise qualified disabled applicants and employees. This job description may not be all inclusive and employees are expected to perform all other duties as assigned and as directed by management. Job descriptions and duties may be modified when deemed appropriate by management. Shatterproof participates in E-Verify.