Position Summary
The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems.
The Suicide Prevention Care Coordinator position supports this mission by coordinating the implementation of suicide prevention services to clients, staff and community partners to support the achievement of the organization’s goals. The Suicide Prevention Care Coordinator provides: comprehensive system navigation and support through intake, screening, assessment, referral and linkages to behavioral health services; via telephone, email, IM/Chat, text messaging and in-person for clients with identified suicidal ideation of low to moderate lethality. The Suicide Prevention Care Coordinator reports to the Manager of Care Coordination, and in their absence, the Director of Clinical Services.
Strategic/Transformational Duties and Responsibilities
- Provide support through short term care for clients with suicidal ideations. Provide support and training for staff and community agencies on program related topics.
- Provides exceptional, client centered, trauma informed services.
- Responds to clients using agency, contract and program policies and procedures.
- Coordinates short-term care including safety plans and suicide assessment, crisis intervention, shelter, advocacy and linkages to counseling and longer-term medical and behavioral health services.
Transactional/Administrative Duties and Responsibilities
- Provides exceptional customer service during intake, screening, assessment and referrals.
- Coordinates short-term care including: safety plans and reassessment check, supportive counseling, advocacy and linkage to longer-term behavior health crisis services and resources.
- Supports other staff regarding mental health crisis services and resources.
- Advocates for victims, as needed.
- Complete pre-service training requirements including: CCTB Core Training within the first sixty days of employment.
- Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
- Assists Corbett Trauma Center with special projects.
- Expected to meet all contracted deliverables.
- Expected to maintain an average score of 80% or greater on all individual performance metrics.
- Tracks, analyzes, and reports weekly data related to performance and service outcomes.
- Participate in related community events/forums to further support services offered through Suicide Prevention Services in addition to helping spread awareness of services provided by CCTB.
- Performs other such duties as may be assigned by the Manager of Care Coordination or Director of Clinical Services.
Required Competencies
- Cooperation/Teamwork - Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
- Engaging Communication - Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
- Customer Service (Internal & External) - Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
- Adaptability - Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast-paced environment. Is reliable, dependable and results oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
- Problem Solving - Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
- Judgment - Gathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
- Valuing & Fostering Diversity - Demonstrates respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
- Self-Management – Takes responsibility for one’s behavior and well-being; Works effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast-paced environment and needs minimal supervision; Exhibits a professional demeanor.
Education and Experience
- Bachelor’s degree in a social service-related field or two years counseling or crisis intervention experience in lieu of degree.
- Bilingual highly preferred to meet the diverse needs of the community.
- Exhibits excellent organizational skills and the ability to manage multiple tasks in a fast-paced environment.
- Comfort with diverse populations and flexibility are essential.
- Proficiency in oral and written communication skills.
- Demonstrated leadership ability.
- Knowledge of Windows-based computer system required.
Physical Demands/Working Conditions
Physical Requirement: Must have ability to lift and carry up to 25 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.
Working Conditions: Duties are performed primarily in an office setting. Operates computer and standard office equipment such as telephone and copier/printer.
Travel: Minimal
Hours: M - F 8:00am – 5:00pm plus occasional evenings and weekends, as requested to meet the needs of community members and team needs.
This job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of this position.
CCTB is committed to a policy of equal employment opportunity and affirmative action for our applicants and employees. It is our policy to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability or certain classifications based on genetic information, marital status, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
