The Program Manager occasionally carries a caseload of five to seven cases when needed. The Program Manager provides case management services to homeless and low-income families to help them obtain and maintain permanent housing and stability. These services include income-increasing plans, housing search services, crisis intervention, collaboration with community services, application for public benefits, initial and annual inspections, and referrals as needed regarding housing and job security. The program manager also conducts home visits and field visits in the community.
Salary: $73,000-$77,000 per year
Under general supervision from the Program Director, the Program Manager will oversee the daily operations of this new program, Safer Families. The program manager will develop programming procedures with the Program Director and support other current programs. In addition, the program manager will oversee and support the program staff at their location and serve as supervisor when the Program Director is absent. The Program Manager works directly with case management staff to resolve program, or client issues and communicates with property owners, managers, and outside community service providers.
- Monitors and directs day-to-day operations for the programs in compliance with Catholic Charities policies, procedures, and requirements, including direct communication with the contractor
- Coordinate with the program director, prepare and update monthly reports, and maintain a record-keeping system for regulatory agencies and funder reports.
- Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned program; interprets and complies with all applicable federal and state regulations.
- In conjunction with the Program Director, develops and monitors the program’s budget; oversees the financial well-being of the program by analyzing cost-effectiveness and exercising cost controls; prepares, submits, and justifies budget enhancements.
- Monitors and stays abreast of technological, legal, and operational changes that affect the activities and work processes of the program; makes recommendations for and develops and carries out improvements to the program to meet changing mission parameters and requirements.
- Maintain continuity of services with new and existing service providers.
- Develop and maintain positive professional relationships with collaborative service providers, funders, and communities that will meet the changing needs of the client population.
- In coordination with the Program Director, develop and maintain a weekly updated list of available housing units within the City and County of San Francisco and nine surrounding Bay Area counties.
- Assist clients in accessing appropriate resources and taking appropriate actions relative to housing stability.
- Maintain close communication with other service providers involved with each client.
- Design and implement program activities for all program participants.
- Data entry into One System and CARES Systems and completion of monthly reports.
- Participate in related programs, organizations, and community meetings as assigned.
- Maintain proper client and program documentation.
- Represent the program and organization at outside meetings as needed.
- Attend meetings and training programs, as requested.
- Commitment to Catholic Charities' Mission, Vision, and Core Values.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent knowledge, skill, and/or ability. Reasonable accommodation may be provided to enable individuals with disabilities to perform basic functions.
Education & Experience:
- A BA degree in social work or a similar field or five years of related experience is preferred.
- Minimum two years of experience providing client case management services and experience working with the homeless population.
- Experience navigating the Bay Area housing market
Knowledge, Skills & Abilities:
- Excellent interpersonal and communication skills.
- BILINGUAL IN MANDARIN/CANTONESE or SPANISH.
- Knowledge of San Francisco County social services networks.
- Strong coordination skills.
- Knowledge of community resources.
- Knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction and trauma-informed care.
- Ability to assess emergencies and react accordingly by accessing appropriate medical/social systems.
- You must be able to drive and access a reliable vehicle for home visits (the agency pays mileage).
- Personal cellphone use required for Multifactor Authentication (phone stipend paid by agency)
- Good written and verbal communication skills.
- Ability to prioritize tasks with strong organizational skills.
- Ability to design systems and processes to track data and monitor progress.
- Functional knowledge of Microsoft Office Products.
- Knowledge of mandatory reporting requirements for people working with aging adults and children.
- Knowledge of issues facing homeless individuals.
- Achievement-oriented and client-focused.
- Cultivates teamwork and cooperation.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Clearances Required Before the First Day of Employment:
Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program performance and quality Improvement PQI Committee responsible for monitoring goals and reporting.
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
- Frequent Bending, standing, stooping, kneeling, reaching, twisting and walking.
- Intermittent Lifting, pushing, and pulling.
- Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
- Driving is required for this position.
Suppose driving is required for a specified project. In that case, the incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
The work environmental characteristics described here represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.
- The Working environment is the clients’ living environment, as we regularly conduct home visits for all clients.
- When entering a client's private space, one may be exposed to personal possessions or artwork that could be offensive.
- Occasionally exposed to outside weather conditions.
- Noise level in the work environment is usually moderate.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm, and violence.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- The worker is subject to outside environmental conditions: No adequate protection from weather.
- The worker is subject to noise: Noise in the work environment can be moderate to excessive.
- Occasional need to interact with clients who may be expressing anger appropriately and inappropriately and to manage the client environment to avoid further escalation of inappropriate behavior.
DISCLAIMER: The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their typical responsibilities occasionally, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law.
Under the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
