The California Perinatal Quality Care Collaborative (CPQCC), housed in the Department of Pediatrics (Neonatology and Developmental Medicine) at the Stanford University School of Medicine, is seeking a NICU QI Lead (Administrative Services Administrator 2,) to lead and administer programs or functions under minimal supervision. The NICU QI Lead will play a pivotal role in supporting CPQCC’s quality improvement initiatives, working under the general direction of the Associate Director of Quality. This position focuses on analyzing processes, implementing quality improvement initiatives, and fostering a culture of continuous improvement. This position will be responsible for co-directing CPQCC QI Collaboratives, interpreting data, and guiding NICUs to understand their metrics and identify opportunities for improvement. The ideal candidate will have a proficient understanding of quality improvement tools and techniques (clinical background not required) and be able to apply these skills to drive impactful changes in neonatal care. The NICU QI Lead will design and implement sustainable actions that address organizational vulnerabilities, track performance metrics, and monitor the outcomes of collaborative QI efforts. This role involves collaborating with teams to integrate patient and family voices into improvement strategies, and building connections with family, patient, and community groups to ensure equity of care. This is a hybrid role, with a requirement to come into the office on designated days, twice a week. We are looking for someone passionate about improving the quality and equity of care for mothers and babies in California, who can lead QI processes, data analytics, and liaise with multiple stakeholders to advance CPQCC’s mission.
Duties include:
- Lead the planning and operations for QI programs or functions that have significant business, regulatory and/or technical challenges requiring subject matter expertise.
- Evaluate programs or functions, policies and procedures. Identify issues and develop alternative solutions which may include changes to programs, policies and procedures.
- Review and analyze trends to advise and develop recommendations to achieve or modify the goals of the program or function.
- Represent the program or function within the department, unit or school. Commit resources and provide information and/or training. Represent the program or function at the university level and/or to external/internal stakeholders and constituencies.
- Manage and contribute to the development of outreach strategy that may include relationship development, communications and compliance.
- May develop and/or oversee budgets; manage finances including monitoring, analyzing, forecasting, and reporting.
- Assess training needs and may develop associated training.
- May direct and/or supervise staff.
Serve as subject matter expert on quality improvement, with an emphasis on catalyzing new innovations to improve maternal and infant health across the state.
Conduct data analysis to evaluate performance metrics and identify trends.
Conduct creative virtual or on-site member NICU visits to assess culture and QI readiness, review data, identify strengths and weaknesses, and assist with developing a potential QI intervention/opportunity and a post visit follow up action plan.
- Develop relationships with existing partners (CMQCC, PAC/LAC, MCCPOP, MCAH), and new statewide community partners to enable successful execution and completion of assigned projects including CPQCC collaboratives and initiatives.
- Uplift and center family and community partner voices throughout all QI initiatives and collaboratives.
- Assess the status of adoption, describe barriers to adoption, and develop measures to overcome barriers for assigned QI projects and collaboratives. Help guide CPQCC teams in mastering QI concepts and translate data into action.
* - Other duties may also be assigned
~ All members of the Department of Pediatrics are engaged in continuous learning and improvement to foster a culture where diversity, equity, inclusion, and justice are central to all aspects of our work.
EDUCATION & EXPERIENCE (REQUIRED):
Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.
- Bachelor’s degree in healthcare administration, Nursing, Public Health, or a related field (master’s degree preferred).
- Minimum of 5 years of experience in quality improvement, healthcare management, or a related area.
KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
Strong understanding of QI methodologies (e.g., Plan-Do-Study-Act, Lean, Six Sigma).
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
Proficiency in data analysis tools and software (e.g., Excel, statistical software).
Demonstrated ability to establish priorities, manage shifting priorities, and handle numerous time-sensitive projects with multiple deadlines.
Ability to accomplish goals working through formal and informal channels, with diplomacy and tactfulness.
Demonstrated creativity, problem solving, critical analysis, initiative, judgment and decision-making skills.
Demonstrated ability to develop and meet budget goals.
Demonstrated solid planning and organizational skills.
Demonstrated experience working independently and as part of a team.
Excellent interpersonal, written and oral communication skills.
Strong relevant subject matter knowledge.
Ability to direct the work of others, for jobs requiring supervision.
History of demonstrating respectful behavior and promoting teamwork and communication to encourage an interactive, cooperative, collaborative, and customer-focused work environment among public and private stakeholders.
Comfortable encouraging new ideas, initiatives, and contributions; creates opportunities for change.
Strong leadership and motivation skills.
Strong skills in collaboration.
Strong sense of personal and professional integrity.
Proficient understanding of quality improvement tools and techniques.
Must be able to maintain confidentiality and deal effectively and diplomatically with colleagues and volunteers.
PREFERRED EXPERIENCE:
Experience caring for infants in the NICU setting.
PREFERRED CERTIFICATIONS & LICENSES:
Current California RN License Required.
Certified Professional Healthcare Quality (CPHQ) or equivalent.
PHYSICAL REQUIREMENTS*:
Constantly perform desk-based computer tasks.
Frequently stand/walk, sitting, grasp lightly/fine manipulation.
Occasionally use a telephone.
Rarely lift/carry/push/pull objects that weigh 11-20 pounds.
* - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.
