ABOUT STANFORD UNIVERSITY AND RESIDENTIAL & DINING ENTERPRISES:
Stanford University, located between San Francisco and San Jose in the heart of California's Silicon Valley, is one of the world's leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and to preparing students for leadership in a complex world.
Residential & Dining Enterprises (R&D), the largest auxiliary organization at Stanford University, supports the academic mission of the University by providing high-quality services to students and other members of the university community. The department has an annual operating budget of over $350M, operates 24/7/365, and oversees a $3B asset portfolio comprising a 7 million sq. ft. physical plant across the campus. In autumn quarter of the 2021-22 academic year, R&D will return to providing housing for over 13,000 students and dependents, serving meals at 17 dining halls, 12 retail locations, and operating athletic concessions and conference operations. Additionally, R&D comprises 900 FTE staff in the following divisions: Student Housing Operations, Stanford Dining, Stanford Hospitality & Auxiliaries, Stanford Conferences, Maintenance Operations and Capital Projects, and a team of R&D strategic business partners: Finance & Administration, Information Technology, Human Resources, and Strategic Communications.
“Students (Customers) First” is the mantra of R&D and our strategic goals reflect our commitment to delivering quality and excellence to our constituents every day. In R&D, “Excellence is defined by aligning our strategic goals and performance with our vision.” This role is designated as essential and requires incumbents to report to work onsite. Telecommuting is not available for this role.
JOB PURPOSE:
Operate independently to plan, develop, and execute talent management and learning projects and/or programs for a maintenance trades-centric organization. Develop online curriculum and video modules and deliver learning solutions (training and coaching).
CORE DUTIES*:
- Provide consultation to HR business partners and/or unit managers on adoption, customization, and implementation of programs that meet organizational needs.
- Develop, manage, and facilitate project plans for the implementation of new talent management programs or processes.
- Determine the effectiveness of programs through the analysis of appropriate metrics and recommend program adjustments as needed.
- Conduct interviews, organize focus groups and administer surveys to assess needs.
- Assist team members to develop and manage budgets for assigned projects and programs.
- Research available vendor programs and curriculum based on customer needs and customize as needed.
- Manage vendor relationships to ensure service level agreements are met and recommend vendor replacements, if necessary. Partner with communication, vendor, and team coordinators to develop and implement effective communication plans and materials.
- May serve as facilitator for talent development programs.
- May facilitate client requested group discussions.
MINIMUM REQUIREMENTS:
Education & Experience:
Bachelor’s degree and three years of relevant experience, or a combination of education and relevant experience.
Knowledge, Skills and Abilities:
- Experience implementing effective talent management solutions.
- Strong program/project management skills and experience.
- Experience supporting and communicating with multiple stakeholder groups including partners, customers, and campus leaders.
- Ability to establish a strong partnership with human resources partners and other team members.
- Presentation and facilitation skills.
- Strong, fundamental skills in technology/platform supporting business operations and communications.
- Experience in instructional design, multi-media design, and video production highly desired.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS*:
- Frequently stand/walk, sit, perform desk-based computer tasks, use a telephone, and grasp lightly/fine manipulation.
- Occasionally twist/bend/stoop/squat, reach/work above shoulders, grasp forcefully, writing by hand, sort/file paperwork, lift/carry/push/pull objects that weigh up to 10 pounds.
- Rarely kneel/crawl, operate foot and/or hand controls.
WORKING CONDITIONS:
- Travel on campus to units.
WORK STANDARDS:
- Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
- Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
- Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide.
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
