Stabilization Programs Manager

Hello Neighbor • Full-time • Pittsburgh, Pennsylvania • 3w ago

Hello Neighbor is seeking a Stabilization Programs Manager to lead and oversee the Preferred Communities programming on the Stabilization team in the Health & Stabilization Department. This role is responsible for supervising case managers and case aides across the programs, maintaining programmatic quality assurance, and ensuring the effective delivery of services aligned with Hello Neighbor’s values. The Stabilization Programs Manager will also carry a small caseload as necessary, support the department's scaling efforts, and work closely with department leadership to enhance service delivery and operational processes.

The Stabilization Programs Manager plays a crucial role in maintaining high-quality service provision by building and maintaining strong community partnerships, referral pathways, and internal systems to support vulnerable ORR-eligible refugees and immigrants. As part of the agency’s Critical Incident Team, the Stabilization Programs Manager addresses complex cases and emergencies with a trauma-informed, client-centered approach. This position requires prior refugee resettlement or immigrant case management experience in the U.S., the ability to work with diverse populations, and a demonstrated capacity to manage crises, work independently, and solve problems efficiently while fostering a collaborative environment. This is an excellent opportunity for a motivated leader passionate about building systems and programs to improve the lives of refugees and immigrants. Commitment to staff development is central to the culture we are creating at Hello Neighbor.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.

This is an in-house, limited term, full-time, non-exempt position at our Pittsburgh, PA office in Larimer through September 30, 2025 with the possibility of extension pending funding availability. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays and work-from-home on Mondays and Fridays. We require COVID-19 vaccination for full-time employees. The successful candidate must be currently authorized to work in the United States.

Reports To: Assistant Director of Health & Stabilization

Key Responsibilities

- Oversees the Preferred Communities programming within the Stabilization team, ensuring high-quality service delivery and alignment with Hello Neighbor’s values.
- Supervises three Case Managers and one Case Aide, providing guidance, feedback, and professional development opportunities.
- Maintains and organizes Google Drive and Notion pages for the Stabilization team, ensuring accurate documentation and efficient workflows.
- Ensures quality assurance of all case documentation, including service plans, case notes, and reports.
- Builds and maintains community partnerships with frequently utilized community agencies and resources, ensuring effective referral pathways and client access to needed services.
- Assists in scaling the department by identifying opportunities for growth, improving systems, and implementing best practices.
- Collaborates with department leadership to uphold Hello Neighbor’s values in service provision and team operations.
- Participates as a member of the Critical Incident Team, addressing emergencies and providing guidance on complex cases.
- Maintains a light caseload as necessary to support the team’s capacity.
- Participates in regular supervision meetings and relevant staff meetings.
- Adheres to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information.
- Other duties as assigned include potential expansion of stabilization programs within the scope of position expectations.

Preferred Qualifications

- Fluent in English; proficiency in one or more priority languages is strongly preferred (e.g., Dari, Pashto, Arabic, Swahili, French, Spanish, Ukrainian, Rohingya, or other refugee-community language).
- Bachelor’s Degree or equivalent experience in a related field.
- Minimum of 5 years of experience in refugee resettlement or immigrant case management within the U.S.
- Previous supervisory or management experience is required.
- Demonstrates strong leadership and interpersonal skills, with compassionate, professional interactions with clients, staff, and partners.
- Cultural competency, including knowledge, attitudes, and behaviors relevant to diverse populations served.
- Skilled at managing multiple responsibilities in a fast-paced environment, including crisis management and independent problem-solving.
- Experience in building and maintaining community partnerships and referral pathways.
- Familiarity with U.S. healthcare, housing, and public assistance systems is a plus.
- Proficiency in digital tools like Google Drive, Notion, and case management systems.
- Car, valid driver’s license, and proof of insurance are required.
- Alignment with and support of Hello Neighbor’s core values.
- Lived migration experience or fluency in a priority language is a plus.

About You

- Energetic, motivated, and hardworking
- Ability to take direction and work independently, as well as collaboratively
- Ability to take initiative and manage multiple tasks and projects at a time
- Passion for community building, refugee and immigrant rights
- Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
- Excellent writing, communication, and organizational skills
- Living migration experience and fluency in other languages a plus

Additional Details

- This is a full-time, non-exempt, limited term contract ending 9/30/2025 in-house position at our Pittsburgh office in the Larimer neighborhood with a possibility of extension, pending funding determinations
- Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- We require COVID-19 vaccination for full-time employees
- Valid driver’s license required, personal vehicle, and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- Anticipated start date: February 2025
- The successful candidate must be currently authorized to work in the United States.
- $24 - $26 hourly, nonexempt
- Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment).

Equal Opportunity Employer

At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome

Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!