Family Self-Sufficiency Coordinator

Are you passionate about supporting families on their path to economic independence and financial stability?  As a Family Self-Sufficiency (FSS) Coordinator in the Family and Community Vitality (FCV) environment, you’ll play a crucial role in helping program participants achieve their personal goals by connecting them to resources, coaching them through challenges, and fostering self-sufficiency. You’ll conduct in-depth assessments, design individualized plans, conduct participant training, and build vital partnerships with local agencies.  

The FSS Coordinator sets and meets goals and key performance indicators (KPIs) focused on program participant success, quality of program planning and training, and increasing the number of program participants; quality and depth of community partner relationships; required tracking, analysis and reporting, and other key deliverables. 

Duties are performed with strict adherence to Maiker standards, policies, and procedures, and to local, State and Federal laws and regulations. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES  

• Individualized Case Management & Coaching: 

  • Conduct thorough needs assessments to understand each family’s goals, strengths, and barriers. 

  • Develop personalized action plans that guide participants through educational, career, and financial milestones. 

  • Provide ongoing coaching, referrals, and supportive resources to help participants stay focused and overcome obstacles.

  • Establish and update participant case files, documenting progress and tracking all required data. 

• Community Partnership & Outreach: 

  • Build and maintain partnerships with service providers such as Workforce Centers, Social Services, and other community resources.

  • Facilitate or participate in a local Program Committee to connect participants with necessary resources.

  • Actively recruit new participants and maintain a robust caseload through regular outreach and engagement. 

• Group Workshops & Skill-Building: 

  • Organize and lead group workshops on topics like financial literacy, career planning, and personal development.

  • Offer 1:1 coaching sessions to provide individualized guidance, encouragement, and accountability. 

• Program Administration & Record-Keeping: 

  • Execute contracts of participation, including Individual Training and Services Plans. 

  • Accurately monitor and track participants’ FSS escrow accounts and savings plans. 

  • Maintain compliance with HUD-established standards, including HCV and SEMAP indicators, and adhere to all federal privacy regulations.

  • Prepare reports and document program outcomes to track and communicate impact. 

• Continuous Program Improvement: 

  • Identify new resources and collaborate with community organizations to expand available support. 

  • Update policies, procedures, and service plans as needed, with approval from the Housing Programs Services Manager and VP of Housing Programs. 

• Education & Experience Required: 

  • Bachelor’s degree in social work, Human Services, or a related field, or equivalent experience in case management or community resource coordination;  
  • 3-5 years of experience in case management, particularly with family self-sufficiency or financial counseling programs. 
  • Experience in financial education, including credit building, budgeting, banking, and money management, preferred. 
  •  
• Education and Experience Preferred: 
  • Master’s Degree in Social Work, Human Services, or a related field highly desired. 
  • Knowledge of HUD & PHA Regulations: Familiarity with HUD performance standards, HCV/SEMAP indicators, and PHA policies. 
  • Spanish-speaking highly desired (additional bilingual stipend) 

• Knowledge, Skills & Abilities: 

  • Data Management Proficiency: Ability to utilize database and case-tracking software for accurate record-keeping. 
  • Communication Excellence: Strong written and verbal communication skills; able to facilitate small group meetings, write reports, and build rapport with participants and community partners. 
  • Mathematical Skills: Proficient in basic math, including fractions, percentages, and ratios for budgeting and financial planning. 
  • Knowledge of and experience with adult education and training principles  
  • Knowledge of and experience with trauma-informed practices and principles 
  • Empathy & Cultural Competence: Demonstrates a compassionate, non-judgmental attitude and respects diverse backgrounds. 
  • Problem-Solving: Able to identify challenges, gather relevant information, and develop effective solutions. 
  • Adaptability: Comfortable adjusting plans and priorities to meet evolving program and participant needs. 

Core Competencies 

• Attention to Detail & Organizational Skills: 

  • Ensures accurate documentation, tracks deadlines, and keeps all cases organized for clear reporting. 

• Customer Service Orientation: 

  • Provides excellent support to clients, listens actively, and works to understand and address their unique needs. 

• Teamwork & Collaboration: 

  • Works effectively with colleagues, community partners, and stakeholders to provide comprehensive support. 

• Results-Driven Mindset: 

  • Allocates time based on priority goals, demonstrates accountability, and follows through to achieve outcomes. 

Physical & Working Conditions 

• Physical Requirements: 

  • Ability to sit for long periods, use a computer throughout the day, and occasionally lift up to 25 pounds. 

• Working Environment: 

  • Moderate noise level; some travel may be required to meet with participants or partners.  Evenings and weekends on occasion