Customer Service Specialist I

Job Summary:

The Customer Service Specialist- Intake assesses and completes applications for individuals desiring services for the programs provided to low-income residents of Charleston, Berkeley, and Dorchester Counties.

Duties and Responsibilities:

• Conduct thorough intake interviews with program participants to gather detailed information regarding eligibility based on criteria set forth by the funding sources.
• Accurately input and maintain program participants' information in DBA to ensure confidentiality and accuracy.
• Serve as the primary contact for program participants, answering questions, explaining services, and addressing concerns clearly and compassionately.
• Records all CSBG and LIHEAP clients denied service due to funding and refer them to other agencies for assistance.
• Identifies and provides emergency crisis services as necessary; makes immediate assessments and responds according to accepted crisis intervention methods and techniques.
• Attends planning team meetings and training for the specific program areas assigned.
• Perform administrative tasks such as filing, data entry, scanning, and managing incoming calls.
• Maintain the established policy regarding the error rate when processing applications.
• Maintain and submit all in-progress files at the end of each business day.

Perform other duties as assigned.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education and Experience:

• A minimum associate's degree in human services, social services, psychology, or sociology is desired, or a combination of education and /or experience is needed.

Special Skills:

• Strong interpersonal and communication skills and the ability to work effectively with various clients in a diverse community.
• Ability to listen to, understand, and follow directions.
• Ability to gather data and compile information.
• Ability to work in a fast-paced environment.
• Ability to work with a team as well as independently.
• Proficient computer skills with the ability to learn new software.