Key Functions/Responsibilities:
In accordance with the policies, by-laws and constitution of the YMCA of Greater Boston, the Health and Wellness Director will support the successful execution of the YMCA of Greater Boston’s strategic imperatives to be a charity, partner, and employer of choice for years to come. The healthy living director will create a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors and stimulates growth and innovation.
The Healthy living director will drive success in the following areas of responsibility to support a strong Y Experience:
· Performance Achievement -- Accountable for the performance of your branch Healthy Living Experience team. Directly responsible for hiring, coaching and managing all direct reports and ensuring compliance with association hiring practices for all positions within their organizational structure. Conducts annual meetings with staff to review performance against branch key performance metrics. This person can also work well with others and support career development aspirations.
· Customer Service and Experience -- Create a welcoming environment for members, guiding them to appropriate equipment or programs and sharing expectations with members.
· Direct Service -- Primary job responsibility to engage with members through the fitness centers, personal training, group training and teaching classes to assist members on their health journey. Building connections and communities to increase member retention and engagement.
· Group Exercise Enrollment, growth and experience -- Work with Senior Association Director of Healthy Living to collect, track and assess key data to manage branch group exercise and aqua exercise offerings and schedules to maximize participation. Expectations around MotionVibe management. Includes regulating underperforming or over performing classes.
· Customer Service and Experience – Train, coach, conduct Reality Checks and hold staff accountable to exemplary service to members, program participants and their parents across all programs. Respond immediately to net-promoter feedback and concerns.
· Fiscal management -- Develops an annual budget according to association instructions and ensures successful execution to the plan. Works with all direct reports to identify growth opportunities, forecasting monthly, and correcting financial deficiencies promptly.
· Operational Effectiveness -- Ensures YMCA of Greater Boston’s standards of excellence around scheduling, cleanliness and safety are met. Communicate and elevate any safety concerns, facility or equipment maintenance issues to appropriate team members.
· Member Engagement -- Leads branch team execute regular engagement events, in person and/or virtual. Utilize the YMCA of Greater Boston app, and wearables to increase participation and help members achieve their personal goals
· Marketing and Community Engagement -- Represents and promotes Healthy Living Programs and Membership in the community and at events. Actively drives internal marketing efforts to promote group exercise, challenges in the app, and cross promotion of other programs through member interactions and communications.
· Collaboration -- Work in a collaborative manner with other departments and association leadership.
