Develop, coordinate, market, and evaluate service line program offerings and services, ensuring the safe, sound and effective operations of programs within YMCA centers and off-site locations.
Contribute to the overall Y mission of strengthening communities through youth development, healthy living, and social responsibility with primary focus in athletics and youth and family (teens).
Fosters a climate of innovation to develop member-focused programs that support the Y mission, goals, and strategies.
Ensure teams deliver quality work within given deadlines and expectations without direct supervision.
Develop sport and teen-specific proformas to ensure financial sustainability and/or value-add of each offering prior to its operations.
Utilize Listen360 to positively impact program quality and retention. Utilize marketing resources and Cabinets to cross-pollinate with other areas ensuring the Athletics and Teen service lines add value to YMCA membership.
Model professional interaction with other employees, members, program participants, volunteers, and the community while always demonstrating the YMCA’s voice and core values.
Oversee the hiring, training, and supervision of service line leadership staff within portfolio.
Drive strong recruitment, development, and succession planning processes to ensure the hiring, professional development, and retention of high-quality staff. Develop strategies to motivate staff and achieve goals.
Develop annual budget for portfolio. Monitor monthly financial reports to ensure that revenue targets are met, and expenses are controlled.
Complete monthly variance reports and forecast updates. Adjust operations as needed to achieve fiscal targets.
Ensure staff meetings are productive and high functioning. Continually communicate with and inform service line leadership staff about YMCA initiatives and trends.
Work with leadership to set achievable operational and performance goals for assigned staff.T hese goals must align with long term goals and strategies of the Association.
Ensure the Association’s risk management program is implemented to ensure safe facilities and programs for members, volunteers, and staff.
Ensure all the policies of the organization are executed, including Financial, Human Resources, and Program Policies.
Support the strategic direction of the Association and appropriate committees, cabinets, and other work groups.
Respond to participant and community inquiries in a timely manner.
Develop committed relationships. Share knowledge of programs, events, and resources with members and participants throughout centers and within the community when representing the YMCA.
Perform all other duties as assigned.
Knowledge, Skills, and Abilities
Requires strong oral and written communication skills.
Ability to direct multiple department operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
Ability to develop and monitor budgets