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Attraction Assistant

Canal & River Trust • Full-time • Gloucester • 1w ago

Job Purpose

Attraction Assistant

Based: National Waterways Museum Gloucester, GL1 2EH.

Salary: £23,260 Full Time Equivalent

Working Hours: 25 hours per week, weekend working.

Are you looking for some occasional hours in an exciting customer service environment? Do you enjoy interacting with customers from across the UK and world? Do you need the flexibility to work occasionally when it fits in with your day-to-day life?

The National Waterways Museum Gloucester is a thriving visitor attraction within the historic Gloucester Docks, and we want to ensure that all our visitors have a fantastic welcome and a memorable visit.

We have exciting activities and events all year round and are looking now to recruit people with a strong customer service focus, a welcoming approach, and the flexibility to work on our welcome desk, servicing customers in our on-site shop and in our café, to ensure that every visitor has a memorable experience. Previous experience working in a café is not essential as training will be provided, but would be a bonus.

As a Attraction Assistant you will be working predominantly in the welcome area of the museum offering a wonderful warm welcome visitors from all over the world. Your focus is to make sure that every visit is memorable. The role is incredibly diverse and may include welcoming tour groups, selling popular merchandise, assisting with events and activities, working at our café, doing some light cleaning, directing families around the site, selling ice cream, engaging with boaters, assisting with demonstrations, and working very closely with volunteers.

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historic canals, rivers, docks and reservoirs, along with museums, archives and the country’s third largest collection of protected historic buildings – preserving them for future generations. Find our more about us by visiting our website here https://canalrivertrust.org.uk/about-us

Knowledge, Skills/Qualifications & Experience

Responsibilities of the role will include:

Provide a warm welcome and a positive customer experience.
Selling retail items or supporting an activity at an event, ensuring every visitor feels welcomed and is keen to return.
Ensure that customer excellence is a priority at all times - being approachable and helpful in responding quickly to questions and dealing with enquiries, particularly when on the welcome desk, or by phone/email.
Promotion and delivery of special events.
Flexible approach to the rota to work across departments involving retail and admissions/welcome desk, as well as our cafe.
Ensure retail stock is kept up to date, replaced, recorded, and help to prepare any stocktaking counts.
Support the team with general administrative duties that arise throughout the day such as distributing post, receiving and recording general deliveries.

About you

If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then this may be just the environment for you.

You'll understand how the role you play in every customer contact can really have an impact on their enjoyment of their visit to us - whether holiday, special event, educational day out or quick visit for with friends.

Skills & Experiences:

You may have some relevant experience in a similar customer facing environment (e.g retail, hospitality), however more importantly, you can demonstrate you understand what a great customer experience is 
Basic IT skills - using Microsoft Office & Internet, and willing to learn our systems
Demonstrate excellent interpersonal skills - courteous and helpful 
Ability to work well under pressure during busy periods and thrive on a busy working environment
Attention to detail
Ability to prioritise tasks and manage workload

If you have any questions please do not hesitate to get in contact with one of the recruitment team at CRT.recruitment@canalrivertrust.org.uk 

If you'd love to work in a unique, fun and engaging busy visitor attraction with a pretty special iconic status, then we'd love to hear from you.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer

Find out more about the work we do and opportunities we have on our website: https://canalrivertrust.org.uk/about-us

You will be working with a friendly caring team to deliver an very important service offering our customers across the waterway a positive experience and a desire to return. Get involved in organising and delivering great, fun events that spread knowledge and understanding of the Canal & River Trust and the great work we do.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time.