POSITION SUMMARY:
This temporary full time position will last approximately 8 weeks, from April through May 2025. The Pet Resource Center (PRC) Coordinator is responsible for daily coordination of Pet Resource Center services through proactive assessment of incoming requests for pet owner support and seeking solutions that support pet retention. The PRC Coordinator works under the direction of the PRC Manager to implement and evaluate department programs and services. They provide leadership, support the mission, goals and philosophy of Seattle Humane, and adhere to the Team Charter.
ESSENTIAL FUNCTIONS:
- Triages incoming pet help inquiries; refers to internal and external services as appropriate.
- Provides medical, behavioral, or boarding resource suggestions to owners in need.
- Suggests re-homing options which can include, but are not limited to, Seattle Humane, foster-based rescues, municipal shelters, or re-homing outside of the shelter system.
- Collaborate with other Seattle Humane teams to provide on-going support.
- Supports pet retention through disbursement of grant funds, sharing behavior advice, and providing relevant resources.
- Connect pet owners with financial assistance
- Follows all guidelines to determine what resources to utilize within Seattle Humane and what referrals to provide outside of Seattle Humane.
- Provide compassionate and professional support to pet owners during sensitive situations.
- Supports PRC leadership with disbursement, tracking, and documentation of financial assistance.
- Provides and maintains thorough and detailed records in PetPoint and other databases.
- Follows organizational protocols and safety guidelines when handling deceased animals and related materials.
- Assists, recommends, implements, and monitors program and process improvements.
- Works closely with volunteers working in the department and related programs; provides support and training as needed.
SECONDARY FUNCTIONS:
- Follows Seattle Humane Standard Operating Procedures
- Promotes a positive, supportive, and cooperative work environment based on mutual respect and open communication
- Reports any health, behavior, safety, or security concerns to a supervisor in a timely manner
- Responsible for reading and responding to work email at the beginning of each shift, and during each shift as necessary
- Attends department and full staff meetings as requested and participates with ideas and suggestions designed to improve shelter services programs and working conditions
- Performs shelter cleaning procedures in work area and its perimeter to keep public and staff areas clean and orderly
- Performs opening and closing procedures for department
- Other duties as assigned
COMMUNICATIONS:
- Daily communication with Pet Resource Center leadership regarding concerns, ideas, and progress
- Daily communication with department and other operational staff and volunteers over the telephone, email, in meetings, or in person
- Daily communication with staff and volunteers through email, written procedures, memos, or direct mail
- Regular contact with clients in person, over the telephone, email or direct mail
- Regular oral and written contact with other animal welfare agencies
- Regular oral and written contact with administrative staff
SUPERVISORY RESPONSIBILITY:
- Provides leadership for department volunteers.
COMPLEXITY:
A high degree of independent judgment is required. The nature of the job will vary. A strong attention to detail and the ability to respond to unexpected questions, comments or requests from other divisions or the public is required. Must be able to maintain concentration on a task or series of tasks while dealing with frequent interruptions. Must be able to work well without direct supervision. Must be able to communicate effectively and display cultural competency with many people with varying backgrounds. The ability to motivate, negotiate and mediate is important when handling a variety of personalities and emotions. Requires great customer service skills. Must work well within a team setting.
