Office Services Coordinator
United Way of Weld County
ORGANIZATION OVERVIEW
United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.
OVERVIEW
The Office Services Coordinator is United Way’s lead representative for those working at and visiting its 814 9th Street, Greeley, location to conduct business or to receive assistance. This role welcomes the public, refers to an applicable resource, contacts the person with whom they are meeting, or directs them to a meeting room. The coordinator staffs the front desk during open hours (9am-3pm Monday to Friday), answering and directing phone calls as received. The position performs clerical and other duties as assigned and supports the management of United Way-owned and leased properties and Information Technology functions.
KEY RESPONSIBILITIES
Front Desk
- Become familiar with all United Way programs, events and activities to ensure efficient and effective direction of guests, be they in-person or contacting the organization by phone or email.
- Welcome United Way visitors, board of directors, and staff in a professional and courteous manner.
- Answer incoming calls and direct calls to appropriate staff.
- Process mail daily and deliver to mailboxes. Accept and log deliveries and notify staff of arrival.
- Process cash and check receipts daily and prepare for deposit.
- Receive in-person monetary and in-kind donations as needed.
- Work with occasional visitors who are in crisis; direct to staff that can best be of assistance.
- Typing, tracking data, reporting, and scheduling. Email correspondence with staff.
- Ongoing communication with supervisor regarding any concerns about office operations.
- Order supplies as needed and/or inform supervisor of needed supplies.
- Perform tasks for President & CEO, Chief Operating Officer, and other departments as assigned.
- Open/close office areas.
Property Management
- Involvement in oversight of owned and leased properties, which currently includes:
- 330 Park Avenue, Fort Lupton - 333 6th Ave, Greeley
- 814 9th Street, Greeley - 870 28th Street, Greeley
- Manage building maintenance and repairs by working with vendors including electrical, elevator, heating/air conditioning, janitorial, office equipment, plumbing, security system, telephone, etc.
- For 814 9th Street building:
- supervise office volunteers and special workers
- host inspection organizations such as fire department
- order office supplies as needed
Information Technology
- Involvement in management of company-wide Information Technology function.
- Work with IT vendor to provision and deploy new computers and other hardware, institute company-wide software updates, and improve overall functionality.
- Hold staff accountable to IT best practices, including maintaining security protocols.
- Troubleshoot simple technology issues, directing staff to IT support as needed.
United Way of Weld County General
- Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
- Support fundraising efforts of United Way and activities that support United Way.
- Support United Way annual events, disaster response, and other activities as assigned.
- Participate in staff meetings and in service opportunities.
- Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
- Other duties as assigned.
UNITED WAY WORLDWIDE CORE COMPETENCIES FOR ALL STAFF
- Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
- Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
- Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
- Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
- Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
ESSENTIAL SKILLS
- Possess a spirit of hospitality, care, helpfulness, and improvement.
- Interest and ability to work with people from various backgrounds and/or limited English capabilities.
- Ability to answer phones in a concise, pleasant, welcoming and professional manner.
- Ability to communicate with public in a pleasant and professional manner.
- Computer skills in Microsoft Office Suite (Excel, Outlook, Word, etc.) and similar programs.
- Ability to multi-task.
- Ability to handle difficult phone or customer related situations.
- Ability to remain calm and professional during a crisis situation.
EDUCATION/EXPERIENCE REQUIREMENTS
- Associates degree or two years of equivalent experience
- 1-2 years’ experience in a related role
- Bi-lingual (English/Spanish) required
EQUAL OPPORTUNITY EMPLOYMENT STATEMENT
United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability or veteran status.
APPLICATION INSTRUCTIONS
Please apply on United Way of Weld County’s website at https://www.unitedway-weld.org/careers. Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Lyle SmithGraybeal, Chief Operating Office, at lyle@unitedway-weld.org. The review of applications will begin on March 31, 2025, and will continue until position is filled. No phone calls please.
