Team Leader - Tier One Advice Service, Energy Team
Salary: £31,005
Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. We’re a modern, innovative and progressive advice service that employs over 210 people and is one of the largest and most diversely funded Local Citizens Advice within the network. Last year our turnover was in excess of £8m!
We have an exciting opportunity for you to join our Tier One Energy Team in the role of Team Leader. This service is the first point of contact for those seeking advice and support on a range of energy related issues. Advisers on this service conduct an initial assessment of the clients needs, give basic advice and self help information and are able to make arrangements for further assistance where needed.
In the role of Team Leader you will have responsibility for leading, coordinating and supervising the day to day operations of the team in accordance with key performance indicators and defined quality standards. You will also support your Line Manager in promotion, planning, recruitment and development of the service.
We are seeking to appoint an experienced Team Leader who can demonstrate a successful track record delivering advice whilst leading a team. Successful applicants will have:
- A minimum of one year’s recent full-time (or equivalent) experience delivering excellent customer service in a regulated environment such as banking, insurance, contact centre or the charity sector.
- Proven experience managing a team, driving performance, and ensuring quality and compliance standards are met, ideally within an advice or customer-focused environment.
- Experience of providing technical support and/or training to employees/volunteers.
Full information about the role can be found in the Job Pack - download here
We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
- A Salary of £31,005
- Flexible 37.5 hour working week with the ability to work remotely once competence is achieved
- Modern and comfortable City Centre location with free tea and coffee!
- Pension, Life Assurance and Cycle to Work Scheme
- Employee Assistance Programme and Health Plan
- Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service
Closing Date: 10am on Monday 24 March 2025
Interview Date: Friday 28 March 2025
CAM is committed to being an inclusive organisation, we value diversity, promote equality and challenge discrimination. We want our teams to be representative of the diverse communities we serve, however you identify, or whatever background you bring with you, we welcome and encourage your application.
