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MGCC | Navigator, United Way

Catholic Charities Of The Archdiocese • Full-time • Richmond, Texas • 2m ago

Job Details

Mamie George Center - Richmond, TX

Full Time

High School

Up to 25%

Day

Nonprofit - Social Services

Description

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

The Navigator is responsible for assessing the needs of clients and connecting them with the appropriate social services, community resources, and support systems. They play an essential role in helping individuals and families navigate challenges such as housing instability, unemployment, mental health issues, or substance abuse. This role requires compassion, excellent problem-solving skills, and the ability to work collaboratively with community organizations and service providers. This role ensures clients are connected with the necessary resources and are supported throughout the process to achieve the best possible outcomes. The Navigator will work closely with other professionals, agencies, and service providers to coordinate care and services.

What you Deliver

Engage and collaborate with area non-profits, governmental entities, and other regional and national stakeholders.
Represent the CCGH at meetings and events for networking, partnership building, collaboration and referrals.
Conduct assessments to identify the needs of clients, including gathering information about their current situation, goals, and any challenges they face.
Help clients connect with services or resources such as healthcare, social services, legal aid, or housing assistance. This may involve making referrals and coordinating between different providers.
Offer emotional and practical support to clients as they navigate complex systems. This includes educating them about their options, rights, and available resources.
Track the progress of each case, ensuring that clients are receiving appropriate care or services and that outcomes are being met. Follow up regularly to ensure client satisfaction and identify potential barriers.
Maintain accurate and up-to-date records of all client interactions, services provided, and outcomes achieved.
Advocate for refugees, immigrants, underserved residents, and ALICE (Asset Limited, Income Constrained, Employed) community members to have equity of access to services.
Assume the role of system coordinator and resilience-building expert.
Prepare and submit reports as required.
Ensure compliance with United Way Second Century Vision expectations for Navigation services.

Qualifications

The Expertise We're Looking For

Bachelor’s degree in social work, psychology, or a related field;
One (1) year of experience working in areas of resiliency, outreach, advocacy, case management, social work and/or social services.
Bilingual in English and Spanish
Valid Texas Driver’s License

The Skills and Assets You Bring, and More

Ability to work independently and as part of a team
Capacity to work flexible hours
Exceptional communication, interpersonal, time management, and organizational skills
Case file management experience
Basic computer skills in Microsoft Office Suite applications other job-related applications
Ability to communicate and respond to questions in a professional and knowledgeable manner
Consistently demonstrate strong problem-solving skills and a creative approach for generating new ideas with the principles of continuous improvement
Ability to follow specific instructions and adhere to safety guidelines
Must possess the capacity, technology, and connectivity to work remotely
A demonstrated commitment to humanitarian issues, particularly as related to refugees, and fostering a welcoming community.

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Catholic Charities is an equal opportunity employer. We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect. Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.

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