|
GUEST SERVICES ASSOCIATE – AKRON HOUSE (Part-Time Weekdays)
Do you have a passion for helping others? This could be the role for you!
RMHC NEO is looking for a highly motivated individual who possesses passion, compassion, and dedication as a Guest Services Associate to support the mission of the Akron Ronald McDonald House.
The Guest Services Associate is a part-time position with a rate of $16.30 per hour This individual must work the following weekday schedule - -
- Every Tuesday, 4:00 p.m. to 9:00 p.m.
- Every Wednesday, 4:00 p.m. to 10:00 p.m.
- Every other Thursday, 5:00 p.m. to 9:00 p.m.
The Guest Services Associate assists the Guest Services Manager and Director, Akron House Program Operations, with the daily operations of the front of the House and performs functions to provide for the safety of the facility and the comfort of families, volunteers, and visitors. This position works in collaboration with House staff and volunteers to provide excellent service to House guests and visitors and advance the mission of the House.
JOB RESPONSIBILITIES:
- Conducts all activities in a manner consistent with the Mission, Vision, and Core Values of the organization.
- Maintains consistent presence in the front of the House to assist guests with tours, donations, inquiries, service needs, or to address urgent or emergency situations. Handles day-to-day issues and troubleshoots problems that arise.
- Provides guests with a welcoming and supportive environment. Shows hospitality and respect to all guests and provides emotional support when needed. Ensures all guests follow guidelines and takes action, as appropriate, with empathy, respect, and non-judgment.
- Processes room referrals, room requests, and guest background checks.
- Completes all check-ins and check-outs, including welcoming/acclimating families to the House, processing room donations, data entry, and daily bookkeeping and paperwork.
- Enters notes of events that occur during the work shift into guest database. Completes an incident report for all unusual incidents.
- Supports volunteers on duty, answering questions and handling problems. Identifies tasks that need to be accomplished during shift and collaborates with volunteers to ensure completion.
- Notifies on-call staff person when there is an unusual or potentially dangerous or costly situation.
- Assists Guest Services Manager and House Director with filing and other clerical tasks as needed, and with special projects as assigned.
- Assists the Family Meal Program team with delivery of meal services or, in their absence, prepare and serve meals and/or clean up the kitchen or dining room as needed at the Akron House.
- Ensures donations received during shift have proper receipts completed and photos taken when requested.
- Assists with collecting family stories and photos for marketing and development purposes.
- Assists with public relations and fund development activities as requested.
- Establishes priorities for managing own work while staying on a focused, efficient path for achieving results.
- Acts as an organizational ambassador and presents a positive image of RMHC NEO.
- Performs other duties as assigned.
EDUCATIONAL REQUIREMENTS & WORK EXPERIENCE:
- High School Diploma or GED required. Two years of college education and/or two years’ work experience in a position working closely with the public, human services, hospitality, or related field a plus.
SUPERVISORY RESPONSIBILITIES:
- May have responsibility for overseeing the work performed by volunteers.
OTHER QUALIFICATIONS:
- Basic computer proficiency with MS Office products: Word, Excel, Outlook, and Teams. Ability to learn organization-specific software.
- Ability to work with a diverse group of constituents (families, volunteers, donors, staff) while maintaining professional boundaries.
- Strong customer service/hospitality focus.
- Must be willing to pitch in and assist in areas that may not fall directly within this position’s stated responsibilities.
- Availability to work weekends and/or evenings required.
WORKING CONDITIONS AND PHYSICAL EFFORT:
- Regularly required to use vision, speech, and hearing to answer questions, to view computer monitor, use a phone or other business products, or to engage with others while in the course of daily work.
- Regularly sit at a desk to perform administrative tasks or utilize a computer keyboard.
- Regularly stands, walks, or climbs stairs around the House, in the kitchen, working with groups, and giving tours.
- Regularly use hands and arms to handle items, reach above or below, stock supplies, and remove trash.
- Occasional bending, kneeling, and squatting.
- Regularly required to lift and carry up to 20 pounds.
This role is located at the Akron Ronald McDonald House located at 141 West State Street, Akron, OH 44302.
Please apply on-line as indicated for consideration.
RMHC NEO is committed to continually striving to create an inclusive environment characterized by mutual trust and respect. RMHC NEO recognizes and values the diverse and unique talents and contributions of all individuals. We are an Equal Opportunity Employer. Discrimination and harassment of any kind is not tolerated in our organization. All our employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other applicable legally protected characteristics. You may click here for more information about your rights.
All employees of Ronald McDonald House Charities of Northeast Ohio are expected to exemplify our Purpose, Mission, Vision, Values while performing their work functions:
|
PURPOSE:
|
Caring for families with children who are ill or injured.
|
| |
|
|
MISSION:
|
We provide essential services that remove barriers, strengthen families, and promote healing when children need healthcare.
|
| |
|
|
VISION:
|
A world where every family has what they need to ensure the best health outcomes for their children.
|
| |
|
|
VALUES:
|
- We lead with compassion.
- We are deeply respectful.
- We act with integrity.
- We are firmly committed
|
|
