Care Coordinator

The Care Coordinator will evaluate the needs of our clients, recommend new supportive services, and suggest improvements to existing services. The Care Coordinator's responsibilities include providing supportive services that improve the client's housing stability, advocating for the client's care, explaining available options, and keeping records of the services offered. Care coordination includes information and referral, with follow-through to help tenants obtain needed services. To be successful in this role, you should be service-oriented with excellent organizational and record-keeping skills.  

Essential Duties and Responsibilities

• Work with the social service team to outreach clients, increase engagement in community organizing activities/events on mental health and behavioral issues, and improve access to care and support. 
• Assist tenants in securing transportation for medical appointments and community resources; accompany tenants to appointments when appropriate or based on need  
• Review new admissions intake for the accuracy and completeness of housing applicants’ information provided at interviews, including initial paperwork/documentation/records. 
• Support clients in developing strengths-based/solutions-focused self-determined goals and action plans to support their optimal level of independent living. 
• Identify participants’ strengths and barriers to housing stability and assist clients in reducing those barriers by linking clients to the appropriate resources and services. 
• Provide proactive follow-up home visits to ensure housing stability and progress toward reaching their full potential for independent living. 
• Assist with move-in of newly admitted supportive housing clients to orient the client to the program  
• Responsible for organizing supportive groups and creating a safe environment to improve the client’s quality of life and promote independent living skills. 
• Documents all client encounters and contacts made on behalf of clients in electronic database systems and maintains complete, on-time, and accurate client files. Maintains and develops monthly calendars and quarterly reports regarding programs and client services.  
• Performs administrative tasks such as monthly calendar, advertising program procedures, maintaining inventory of materials and equipment, requisitioning supplies, and organizing workspace. 
• Work closely with the Cook to coordinate meals and nutritional services. 
• Ensure adequate, timely, and cost-effective supportive services and report any issues that occur during the delivery of support services on-site. 
• Obtain and coordinate donations of materials and supplies from free and low-cost places for projects. 
• Build relationships with outside organizations and community providers that will support the housing stability of program clients. 
• Attend and participate in all required meetings, trainings, case conferences, and program events. 
• Displays commitment to the mission of IMPACCT Brooklyn and its values. 
• Responsible for self-development and supporting a learning environment in addition to participating in 6 job development trainings per year. 
• Other duties as directed by the Director of Social Services 

Minimum Qualifications

• Associate degree in related social services, and 2 years experience (or) 5 years experience working in care coordination. 
• Must hold to the Housing First model and person-centered/solutions-focused methodology. 
• Strong interpersonal skills demonstrated by a positive attitude and pleasant, professional, and cooperative demeanor with clients and coworkers. 
• Must be able to engage individuals and build rapport, creating a safe environment easily.  
• Must possess excellent communication skills, particularly active listening, mediation, and writing skills. 
• Experience in multiple media and be able to work with a wide array of visual art mediums.  
• Knowledge and ability to provide Motivational Interviewing and Strengths Based engagement services. 
• Detail-oriented to complete service deliverables and contract compliance.
• Creative thinker/adaptive personality. 
• Knowledge of community housing resources, social service agencies, and HRA. 
• Ability to establish and set appropriate boundaries with clients served to help them gain skills and confidence. 
• Experience in working with HIV/AIDS, substance abuse and mentally ill populations a plus. 
• Ability to work independently and effectively in a fast-paced environment. 
• Stay up to date with services, policies, and regulations. 
• Proficient computer skills, including experience with MS Office Software. 
• Be passionate and committed to the agency's mission. 
• Must be willing to work a flexible schedule.
• Fluency in the English language is required. Spanish-speaking ability is preferred.

Physical Demands and Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as phones, photocopiers, filing cabinets, and fax machines. IMPACCT Brooklyn adheres to COVID-19 protocols. The physical demands described here must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. This position is often required to stand or walk for extended periods—prolonged periods of sitting at a desk and working on a computer. The ability to cope with and tolerate moderate stress levels is also necessary. This position may occasionally lift and/or move up to 25 pounds. You may be required to travel to other facilities.

Note
This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitude, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.