Front Office Manager

Thanal • Full-time • Kannur, Kerala • 2m ago

Key Responsibilities

Oversee daily front office operations, including patient reception, appointment scheduling, and visitor coordination
Supervise and train front office staff to maintain high standards of service and professionalism
Ensure smooth patient registration and documentation processes
Handle patient inquiries, feedback, and resolve issues with empathy and efficiency
Coordinate with clinical and administrative teams to streamline patient flow
Monitor cleanliness, hospitality standards, and front-desk etiquette
Maintain accurate records and reports on front office activities
Ensure confidentiality and compliance with hospital policies

Requirements

Excellent communication and interpersonal skills (Malayalam & English)
Strong leadership and team management abilities
Proficiency in hospital software systems, MS Office, and scheduling tools
Professional appearance, calm demeanor, and patient-focused mindset

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