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Post Eviction Case Manager

United Way • FULL_TIME • Yorktown, Virginia • 1d ago

Post Eviction Case Manager

Job Title: Post Eviction Case Manager

Reporting to: Community Impact Manager

Department: Community Impact and Operations

Overall Purpose of this Role:

The Post Eviction Case Manager functions to support United Ways’ collective impact work of providing advocacy and referral services. This advocate will help individuals who have been evicted or are at risk of homelessness by providing resources, advocacy, support and planning. Their role is to assist clients in securing stable housing when available, accessing community and social services, and navigating legal and financial challenges related to the eviction, and developing strategies for safe transitions. This position is a critical part of our collective impact efforts to make evictions rare, brief and humane when they occur.

Key Competencies

Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity
Understands and consistently practices responsiveness and accountability to all customers
Communicates clearly and concisely with people from diverse backgrounds
Coordinates with multiple partners
Manages multiple case records including customer time as well as associated administrative duties and timelines
Adapts to changing needs and service delivery systems
Practices professional boundaries
Advocates on behalf of those in need
Able to problem solve creatively

Key Responsibilities

Actively listen with empathy to individuals experiencing vulnerability and crisis
Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
Use the Post Eviction Support form to assess current and ongoing needs of the family/individual
Work diligently and advocate on behalf of customers to connect those in need to available resources, including legal aid, financial assistance, housing, case management, natural supports etc.
Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
Enter data into appropriate customer record systems
Manage multiple phone lines; transferring calls

Requirements

Knowledge of and experience navigating human services and social systems
Basic knowledge of Microsoft Office Suite
Customer service experience
Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing

To apply:

Send your resume/inquiry to info@uwvp.org

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