CCR - Intake Specialist

Access • Full-time • Medford, Oregon • 1m ago

Job Details

Medford, OR

Full Time

$18.00 - $23.73 Hourly

Nonprofit - Social Services

Description

Position Summary

The Intake Specialist- CCR works directly with participants and their families in applying to receive services through the CCR and the ACCESS program with short-term and long-term solutions. This position works collaboratively with a team that assists participants in navigating through complex resources and processes to obtain/sustain housing. An Intake Coordinator works to assist the participants through the application process to determine program eligibility and case manager placement. This position will work within an office environment and in the community as needed.

Position Duties & Responsibilities

Interview and screen participants and work with the Program Supervisor to determine their eligibility for Federal and State Assistance programs. These include, but are not limited to, food, security deposits, rental assistance, energy assistance, and emergency assistance using predetermined criteria.
Review the caseload to match staff availability and accuracy of work. Work with your supervisor to assign caseloads.
Provide support to staff in case management, peer support and outreach to ensure participants receive a high quality of assistance.
Provide support through positive social interaction with participants in a one-on-one setting in order to build mutual trust and build positive relationships.
Refer participants to other ACCESS programs and external resources as appropriate.
Accuracy and attention to detail within all aspects of working with the participant, including but not limited to: keeping clear and current case notes; providing correct coding on vouchers; providing correct information for other types of reporting.

Qualifications

Position Requirements

Belief in ACCESS’ mission to provide food, warmth, and shelter.
At least 1 year of case management experience or similar experience involving working closely with participants and determining eligibility.
Projecting a positive image of ACCESS and recognizing opportunities to enhance community relations.
Ability to interact effectively with a variety of individuals and groups from varying educational, ethnic, and socioeconomic backgrounds to include listening, sensitivity to the other's feelings, needs, point of view, tact and courtesy in expressing opinions or ideas.
Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.
Ability to work flexible hours, and at times in poor weather.
Willingness and ability to adjust to changing conditions or priorities.
Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.
Excellent computer skills, including proficiency in software programs, including but not limited to Microsoft Office products and web-based applications.
Must be able to multitask in a variety of areas.
Bilingual preferred.
This position requires a work-issued cell phone (other similar options are available per the agency Cell Phone Election Form in lieu of a cell phone).

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