Birmingham Community Action Network (BCAN):
Energy Programme is funded by the Energy Redress scheme, focused on North-west
Birmingham area working in partnership with a consortia of voluntary sector
organisations. Nishkam Civic Association is a key member of BCAN and delivery
partner for the Energy Redress Scheme.
The service will deliver energy Advice &
Advocacy services and further develop capacity of beneficiaries with a greater
focus on self-help and energy literacy across the locality in particular within
marginalised communities.
This will be achieved by working closely through
outreach work with community in community locations and the Nishkam Centre
creating a sustainable Energy Support Hub
The main purpose of the job is to provide:
- Advice and support covering a range of Energy
related issues and high-level energy advice and case management
- Undertake mandatory City & Guilds training
(level 2 or 3)
- The role will in entail providing advise via:
- Home energy assessment/advice visits
- In-depth in person advice appointments
- Light touch advice – offered at workshops and
events
- Telephone/virtual advice appointments
- Engagement and outreach work to connect with
communities
- Liaise and coordinate with community
locations/organisations to undertake outreach work
- Assist clients with other related problems
where they are an integral part of their case and refer
to other advisers or
specialist agencies both external and internal such as Community Safety Net and
South Asian Family Support Hub.
Build on existing partnerships to help vulnerable people impacted by fuel
and cost-of-living crisis.
Manage and deliver a caseload of energy advice related Casework as appropriate
which includes:
- Case management
- Complete application forms accurately Online
and offline.
- Supporting client by signposting for
additional support needs to ensure a comprehensive approach
- Demonstrate measurable energy and financial
savings made by households as a result of advice and impact on clients
through pre and post surveys and case studies
- outcomes achieved as per project processes and
regular project reporting
- Ensure that all casework conforms to NCA's
Office Manual and Quality assurance.
- Accurately record advice given onto CRM system
and reporting of all deliverables as required by management and funding
requirements.
- Ensure on target delivery
Requirements
Key Skills and experience:
As a faith
inspired and values led organisation, we are looking to work with individuals
that support and subscribe to values such as compassion, humility, and
equality.
Standards for all Jobs
- To take a proactive role in the
identification of personal and group training and developmental needs
which support NCA’s objectives and to actively participate in the
fulfilment of identified training and development needs.
- To be aware of and work with due regard
to safety and safe practice.To
meet statutory requirements and to report any hazards / unsafe practices
or incidents as appropriate.
- To represent NCA in the best light at
all times.
- To maintain such records and undertake
administrative duties as may be determined by NCA.
- To carry out any other duties in
connection with the appointment which may be reasonably determined from
time to time by the Director or line management.
- A
commitment to equal opportunities and an understanding of the impact of
deprivation and discrimination on communities, families, and individuals.
Ability to evidence NCA’s values at all times, which underpin NCA’s
mission of empowering families
- Experience of working with people
experiencing deprivation, poverty and inequality through an empathetic
approach
- Have a good level of competence in
using IT and developing new IT skills i.e. Zoho CRM system
This job description is intended to provide a guide to the general
duties and responsibilities of the specified post and to set in context the
framework within which the post holder will operate.It should not be regarded as a legal document
nor a set of conditions of service.
The job description sets out the main duties of the post at the time it
was drawn up.Such duties may vary from
time to time without changing the general character of the post.Such variations are common occurrences and
cannot of themselves justify a reconsideration of the grading of the post.
This job description will be reviewed regularly and may be varied in the
light of the business needs of NCA.
Person Specification
CRITERIA
| E
| D
| Method of Assessment
|
Formal Qualifications
1.GCSE English
and maths qualification.
2.Degree level
education
|
P
|
P
|
App Form
App Form
|
Experience
1.Have minimum of 2 years’ experience of Energy
advice or welfare benefits, money advice, Debt & Housing case work
2.Highly motivated professional with excellent
communication and inter-personal skills.
3.Self-starter with strong organisational skills
4.Understanding of the issues involved in supporting
and interviewing vulnerable clients in relation to fuel poverty and
associated issues.
4.
|
P
P
P
P
|
|
App Form
App Form/Int
App Form/Int
App Form/Int
|
Skills and Abilities
1.Good verbal
and written communication skills.
2.Proficient
skills in the use of Microsoft office and CRM systems
3.Excellent
presentation skills
4.Strong
presence with the ability to build effective relationships under challenging circumstances.
5.Ability to
use IT in the provision of advice and to prepare reports and analysis for the
project.
6.Must be able
to speak Punjabi, Hindi, Urdu or Bengali
|
P
P
P
P
P
P
|
|
App Form/Int
App Form/Int
Int /presentation
Interview / assess
App Form/Int
|
Training
1.Evidence of Continuous Professional Development /
update knowledge of casework
2.Current Safeguarding and Prevent training
|
P
|
P
|
App Form/Int
App Form/Int
|
Safeguarding
1.Will require enhanced DBS clearance
|
P
|
|
App Form/Int/
Checks
|
Other
1.Driving license and access to a car.
2.Some evening and weekend work may be required
|
P
P
|
|
App Form/Int
|
E = Essential
| App Form =
Application Form
| D = Desirable
|
DBS = Disclosure
and barring service
| Int = Interview
|
