Job title: Application Support Analyst
Job
reference number: LB010
Contract: Permanent, full time, 35 hours per week. Flexible working covering 7 hours per
day between 7am and 6pm Monday – Friday. Some out of hours / weekend work may
be required on occasion.
Location: Kings Hill-based (Kent) with hybrid
working (Average of 2 days per week in the Kings Hill office)
Salary: £46000 - £49,000 per annum
What you’ll do
You will be a key part of our Technology team
helping ensure we maintain high level of customer service of both internal and
external customers. The role involves supporting business users with 2nd and
3rd line queries and finding resolutions or escalating them to the relevant Technology
team or suppliers.
As an Application Support Analyst, you
will:
-Manage
/ support production business systems and internal users
-Attend
regular meetings with 3rd Party suppliers and Internal Service Reviews
-Action Service Request, Incident and Problem
Management tasks, resolving issues by yourself or with other team members
Who you’ll be
This role is for you if you
have experience of working in Application Support or have relevant transferable
skills and are keen to make a difference to society. We are looking for:
-Strong
SQL Knowledge and troubleshooting experience
-Experience
of systems integration projects
-Experience
of Application Management
-Banking
/ Financial systems experience is beneficial
-Database
Administrator skills are beneficial
-Experience
of liaising with 3rd party suppliers
-Experience
of the full ITIL Service Delivery Life Cycle.
-Excellent
communication skills
-High
energy level and ability to drive all types of requests/incidents through to
completion
