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Navigator - BBO-N Region F

Community Alternatives Unlimited • Full-time • Chicago, Illinois • 5m ago

Job Details

Community Alternatives Unlimited - CHICAGO, IL

Full Time

2 Year Degree

$21.16 - $23.08 Hourly

Up to 25%

Day

Nonprofit - Social Services

Description

Position Summary:

The Navigator plays a vital role in the Better Birth Outcomes – Navigation (BBO-N) program, which supports pregnant and postpartum individuals and their infants (dyads) in accessing the medical, social, and community-based services they need to thrive. The Navigator works directly with families through in-person engagement to identify barriers, provide tailored resource navigation, and promote maternal and infant health and well-being. The primary goal of this position is to reduce maternal and infant morbidity and mortality with a strong emphasis on addressing racial and ethnic disparities in outcomes.

Key Responsibilities:

Conduct in-person visits with pregnant and parenting individuals to assess needs and build trusting, respectful relationships.
Provide individualized, 1:1 navigation services to help clients connect with a variety of medical homes, social services, and community supports, including those offered through Illinois Managed Care Organizations (MCOs).
Support clients in accessing MCO value-added services such as care coordination, transportation, maternal/infant supplies, case management, and more.
Collaborate with families to identify and mitigate barriers to care, including transportation, childcare, housing, food access, and other social determinants of health.
Facilitate shared decision-making and respect client autonomy in setting and working toward personal and family health goals.
Provide trauma-informed and culturally responsive support tailored to the needs of each family.
Educate clients about the importance of establishing and maintaining a medical home and preventive healthcare services.
Offer prenatal education and support families before and after Family Connects visits; provide information and facilitate handoff to the Family Connects program when applicable.
Promote and support:
- Identification and treatment of maternal mental health and substance use concerns
- Management of chronic medical conditions during and after pregnancy
- Safe infant sleep practices
- Adequate maternal and infant nutrition
- Growth and development milestones for infants
Conduct community outreach and engagement activities to promote program awareness and recruit new participants, including attending community events, distributing materials, and building partnerships with local service providers.
Maintain accurate and timely documentation in accordance with program guidelines and reporting requirements.
Meet program performance standards and participate in required training, supervision, and evaluation activities.
Follow all guidelines and protocols as outlined in the BBO-N Policy & Procedure Manual.

Qualifications

An associate degree in a behavioral science, social science, or health-related area is required.
Bachelor’s degree in social work, public health, human services, or related field preferred.
Experience working with pregnant and parenting individuals and familiarity with maternal and child health systems.
Knowledge of community resources, public benefit programs, and care coordination in Illinois.
Strong interpersonal, communication, and advocacy skills.
Ability to work independently, manage time effectively, and maintain confidentiality.
Must be culturally competent, compassionate, and dedicated to promoting health equity.
Reliable transportation and willingness to travel for in-person visits and community outreach.