Position Title: Head of Mission Services
Department: Mission & Workforce Development
Reports To: President & CEO
Supervises: Program Managers, Training Support Specialists, Mission Services Coordinator, Workforce Training Staff
Coordinates With: Accounting & Compliance Specialist
Goodwill Industries of Mississippi transforms lives through lifelong learning and meaningful work. The Head of Mission Services will lead, develop, and implement workforce development and mission service initiatives that align with Goodwill’s mission, ensuring all organizational, team, and personal goals are achieved.
Position Summary:
The Head of Mission Services is responsible for strategic leadership, program oversight, and contract compliance—including Mississippi Department of Rehabilitation Services (MDRS) collaboration—for all mission services and workforce development programs. This role oversees service delivery, program staff, contracts and compliance, and develops partnerships to expand Goodwill’s reach in providing training, rehabilitation, and employment opportunities for individuals with barriers to employment.
Primary Duties and Responsibilities:
Strategic Leadership-
✓ Provide strategic vision for all mission services and workforce development programs.
✓ Develop policies, procedures, and staffing structures positioning Goodwill as a workforce development leader.
✓ Guide program expansion via grants, proposals, and partnerships.
Contract & Program Management-
✓ Act as primary contact for MDRS, ensuring compliance with contract terms and CARF standards.
✓ Oversee client services: create, implement, and adjust individualized training and employment plans for successful outcomes.
✓ Use data-driven analysis for monitoring program performance; ensure accurate records and compliance.
✓ Conduct audits on activities and client files to uphold quality and compliance.
Staff Leadership & Development-
✓ Lead Program Managers, Training Support Specialists, Mission Services Coordinator, and Workforce Training Staff.
✓ Ensure staff are trained, supported, and equipped to deliver high-quality services.
✓ Hold regular team meetings to review progress and tackle challenges.
Partnerships & Community Engagement-
✓ Build and maintain partnerships with public/private entities, employers, and agencies.
✓ Coordinate with employers and industry clusters to assess local workforce needs.
✓ Represent Goodwill at community events, conferences, and stakeholder meetings.
✓ Contribute to writing grants and proposals for workforce development programs.
Outreach & Advocacy-
✓ Present to businesses, organizations, elected officials, and community groups to foster engagement and cooperation.
✓ Promote workforce training programs within the community.
✓ Support Goodwill outreach efforts to reinforce its leadership in workforce development.
Compliance & Ethics-
✓ Safeguard confidential information.
✓ Foster an ethical, safe, and CARF-compliant workplace.
✓ Perform additional duties as assigned.
Education and Experience:
• Bachelor’s degree in social work, rehabilitation counseling, business administration, education, or closely related field required; Master’s level degree preferred.
• Minimum 5 years of management experience—preferably in a nonprofit, workforce development, or social services setting.
• Experience with individuals with disabilities or employment barriers preferred.
• Familiarity with federal/state workforce funding (e.g., WIOA) preferred.
Skills and Abilities:
• Effective leadership and team-building skills.
• Excellent written, verbal, and interpersonal communication.
• Strategic, solutions-oriented, and adept in program development.
• Relationship builder with external partners and stakeholders.
• Proficient in Microsoft Office Suite and related software.
• CARF knowledge a plus.
Additional Requirements:
• Commitment to Goodwill Industries of Mississippi’s mission.
• Valid driver’s license and reliable transportation.
• Able to pass background check, drug/alcohol screening, and driving record verification.
Physical Requirements:
• Capable of functioning in high-stress, deadline-driven environments.
• Frequently bends, twists, kneels, reaches, and stands—or walks—for extended periods.
Travel:
Frequent travel (including overnight) is required across central Mississippi for program oversight, team support, and community engagement.
