Catholic Charities is home to many community programs and services. The Aging Support Service programs
assist individuals in San Francisco and San Mateo Counties with maintaining their independence and dignity at
every spectrum of care.
The Aging Case Management Program offers Case Management, and Long-Term Housing Subsidy services that
assist with the on-going support to individuals experiencing age-related decline in health, and or need of help
with resources navigation and service connection to decrease risk or institutionalization, and our Long Term
rent assistance provides monetary help and case management to eligible clients that prevent eviction and/or
homelessness. Our program is recognized as a not-for-profit, full-service program providing much needed
services and empowerment to the aging and impaired adult’s population, to increase independence and Age in
Place.
This position is temporary and will end December 15, 2025.
Salary: $28.00- $31.08
Location: Onsite 5 days a week.
Primary Responsibilities: The Social Worker is expected to carry a caseload of at least 40 cases and
responsible for core housing case management, benefits advocacy, support services for physical and mental
health – acute/chronic, and problem solving. Provide assistance to people accessing other applicable housing
opportunities. Assist clients in maintaining or increasing their housing stabilization. Working to assess the
Participants needs, by providing immediate services, personal goals, and services plans. This position will work
with Participants around self-sufficiency, and how to maintain independence and prevent homelessness. And
under the supervision of the Assistant Deputy Director, the social worker completes an assessment to determine
eligibility and the needs of the applicant.
JOB TITLE: Social Worker 1 (Housing Case Manager)
• Caseload portfolio assignment up to 35-40 clients
• Provide comprehensive screening and assessment of clients and services needed.
• Develop person centered care plans: provide counseling, monitoring and care plan changes as necessary.
• Arrange for services to meet the client’s needs as documented in the care plan to address the immediate
and long-term needs of clients.
• Provide practical support, education and assistance to tenants in addressing immediate needs related to
achieving stability and life management skills, with a minimum of monthly client contact.
• Coordinate with the Catholic Charities CYO programs and community agencies to ensure
communication and quality service to the clients.
• Provide on-going support including but not limited to the following: information and referral for
services, client contact, and assist in meeting the goals of the client’s service plan.
• Comply with program policies and procedures to protect client and caregiver interests and facilitate the
smooth operation of the program.
• Maintain accurate, current, and complete client files and complete all required data collection forms and
reports. Maintain appropriate records for monthly reports.
• Data entry into CA Get care, and CARES Systems and completion of monthly reports.
• Participate in staff meetings, client peer reviews, in-services and other training as required.
• Coordinate contact with collaborative agencies as needed to identify any client issues that might result in
an improved or destabilize a housing and to conduct an appropriate intervention as required
• Interface with other agencies and departments to insure appropriate client compliance with Program
requirements.
• Makes recommendations to enhance and improve services.
• Other duties as assigned.
• Nothing in this job description restricts management's right to assign or reassign duties and
responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
• Bachelor’s degree in social work, or related field with a minimum of two [2] years directly related
experience in case management. Substantial or demonstrated knowledge/experience working with
families in crisis or unstable housing situations.
• Minimum two years' experience providing client case management services with the aging population
and/or service programs.
• Experience in providing health, social, and/or aging services in the community, especially with diverse
communities and knowledge of community resources.
• Leadership abilities, teaching experience, ability to take-charge and/or make decisions as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
QUALIFICATIONS
• Certified in Red-Cross basic first aid and CPR are required which may be obtained within 30 days of
hire.
Knowledge, Skills & Abilities:
• Excellent interpersonal and communication skills.
• Knowledge of San Francisco County social services networks.
• Sensitivity to, and possess a knowledge of services for seniors and adults with disabilities,
homelessness/unstable housing, substance use disorders, and associated Healthcare [physical and mental
health – acute/chronic] issues.
• Certified or familiarity with HCV/Housing Quality Standards.
• Interacting with persons from various social, cultural, economic, and educational backgrounds for the
purpose of stabilizing or improving housing situations.
• Bilingual in Mandarin/Cantonese or Spanish language preferred.
• Functional knowledge of Microsoft Office Products.
• Ability to perform duties with minimum supervision.
• Ability to communicate clearly in both verbal and written forms.
• Promote a positive professional and organizational image in the community.
• Sensitivity to seniors and people with disabilities and their needs.
• Knowledge of mandatory reporting requirements for people working with ageing adults.
• Sensitivity in handling complex/confidential information.
• Ability to work under pressure.
• Ability to work as a member of a team.
• Valid CA Driver’s License and personal car preferred.
• Knowledge of structure and content of services to seniors.
• Good problem-solving skills and ability to follow through.
• Strong interpersonal, communication, and telephone skills
• Computer literacy.
• Shows respect and sensitivity for cultural differences; educate others on the value of diversity; promotes
a harassment-free environment.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with
respect and consideration and accepts responsibility for own actions.
• Attend meetings, supervision, and other required meetings. Attend Program staff, clinical and
community meetings as needed or required.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and
work effectively in cross-cultural situations.
Clearances Required Prior to the First Day of Employment:
Fingerprints:
Required
TB Screening –
Negative Tuberculosis Test:
Required
First Aid
Certificate:
Required
• Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI)
reporting and case record reviews.
• Is responsible for accurate and timely submission of case records.
COUNCIL ON ACCREDITATION (COA) ROLES
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
• Frequent Lifting, pushing, and pulling.
• Frequent Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently,
and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing
data of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform
the essential functions.
• Frequent Bending, standing, stooping, kneeling, reaching, twisting, and walking.
• Driving is not required for this position.
If driving a car is required for the position, incumbent must have a valid California driver's license and be able
to provide proof of DMV record and personal insurance (if required.)
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
• Contact with clients who may have behavioral and psychiatric problems. Behaviors may include shouting,
use of profanity, inappropriate behavioral choices.
• Noise level in work environment is usually moderate and consistent with a normal office setting.
• Occasionally exposed to perfume or scents in personal care products used by clients.
• Occasionally exposed to outside weather conditions while monitoring clients in the outside courtyard and
assisting clients to and from transportation vehicles.
• Occasionally exposed to latex gloves while providing personal care assistance.
• Occasionally exposed to bleach solution for sanitizing utensils, dishes and serving utensils.
• Occasionally exposed to animals such as dogs and cats for pet therapy projects.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform
duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to
providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex,
sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any
other characteristic protected under federal or state law.
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants
with arrest and conviction records.
I have read the job description above and I understand that the knowledge, skill, abilities and assigned
responsibilities listed are conditions of my employment with Catholic Charities. I also understand that the job
description may be changed or altered at any time
