At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
Are you passionate about driving innovation, connecting ideas, and shaping the future of technology services? ALSAC is seeking a strategic and collaborativeAdvisor – Technology Servicesto lead operational excellence across our IT organization. The Advisor – Technology Services (Delivery Operations) is a strategic partner in driving delivery excellence across IT and business teams. This role focuses on enabling effective collaboration, supporting delivery operations, and fostering a culture of continuous improvement. The Advisor works closely with the Director of IT PMO and Agile Delivery as well as other ITS leaders, team members, and stakeholders to ensure alignment between team engagement strategies and organizational goals.
What You’ll Do
As a trusted advisor, you will:
Lead Operational Strategy:Own and execute the operational roadmap for your designated service area, aligning with IT and organizational goals.
Drive Continuous Improvement:Use data-driven insights to identify trends, optimize processes, and uncover opportunities for innovation.
Facilitate Collaboration:Act as a connector across internal teams and external partners to ensure seamless execution of technology strategies.
Enhance Performance:Measure and improve service delivery, proactively managing risks in areas such as business process integration, IT governance, talent management, and other technology services.
Champion Communication:Translate complex technical concepts into clear, compelling narratives for stakeholders at all levels.
Ensure Compliance:Maintain alignment with industry standards and regulatory requirements, implementing safeguards to mitigate risk.
Key Responsibilities
Implement strategies to support Agile delivery events, improve team effectiveness, and ensure seamless collaboration across functions.
Partner with team leads and stakeholders to refine workflows, minimize delivery gaps, and maintain alignment with project objectives.
Facilitate cross-team and cross-platform activities and retrospectives to strengthen cohesion, identify improvement areas, and celebrate successes.
Own and evolve internal engagement programs to promote open communication, trust, and shared responsibility within delivery teams.
Collaborate with IT leaders, developers, and other stakeholders to ensure engagement strategies align with technical goals and enterprise priorities.
What You Bring
Experience:3+ years in IT operations, fundraising, communications, supplier management, or related fields. Experience in budgeting, strategic planning, or organizational development is a plus.
Education:Bachelor’s degree in Business Administration, Information Systems, Communications, or a related discipline.
Skills:Strong analytical thinking, excellent communication and facilitation skills, and a passion for solving complex problems.
Mindset:Strategic, collaborative, and proactive with a commitment to excellence and impact.
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Benefits & Perks
The following Benefits & Perks apply toFull-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
