Job Purpose
To provide administrative support to the Project Workers. Work closely with Project Worker’s to ensure administration work is completed.
Duties and responsibilities
- To support the Project Team with the departmental administration.
- To promote and provide appropriate information and advice about Changing Lives Housing Trust’s Services and Objectives.
- To meet and greet all visitors to Changing Lives Housing Trust and filter appropriately.
- To provide secretarial and administrative support which includes typing, minutes taking, filling, data inputting, maintenance admin and management of information held by the organisation.
- Promote the aims, objectives and services of the association to all visitors and especially clients.
- To prepare and assist the collect data for such weekly, monthly, quarterly and annual reports on Voids, Service Charge and Housing Benefit Arrears or any other data which may be required.
- To perform such other duties appropriate to the role, as may be required by the Project Manager/Changing Lives Housing Trust from time to time.
- To make regular and early contact with all the clients in arrears through hostel visits (which will be assisted alongside a member of the Project Worker team), telephone calls, text messages, emails and office interviews (Inc. three-way meetings with referrer’s).
- Prevent arrears from escalating in line with Changing Lives Housing Trust rent collection policies and procedures to prevent serious debt and homelessness.
- To undertake other duties which commensurate with skills, knowledge and experience of this post, as and when required by the Senior Management Team.
- To keep up to date with changes to legislation and the impact of welfare reform on both clients and the organisation.
08:45 – 17:00 Monday to Friday (total of 40 hours per week)
Criteria – Applicant Demonstrates Evidence Of:
Experience
- Experience of working in an office environment.
- Experience of working with customers internally and externally.
- Ability to prioritise and manage conflict.
- Ability to use own initiative and to work under pressure.
- Ability to work in partnership and liaise with other professionals.
- Proficient IT skills, including Excel and Word.
- Good interpersonal skills – including phone communication.
- Confident when dealing with people at all levels, displays appropriate verbal and non-verbal behaviour.
- Recognise that team dynamics change as the teams develop, and team members will naturally differ in their communication styles and needs.
- Can voice own ideas for new or improvements to existing processes to aid delivery of own and team targets.
Qualifications
- Minimum 5 GCSE’S (A*-C) or equivalent – Including Maths and English.
