Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities. Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.
Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Patient Access Representative.
The Patient Access Representative will be responsible for answering incoming calls from patients, addressing their inquiries about healthcare services, scheduling appointments, verifying insurance details, providing information on medical conditions, informed consent audio visits for abortion services, and routing calls to appropriate healthcare professionals, all while maintaining a high level of customer service and confidentiality.
Key responsibilities include:
Handling inbound calls: Answering calls from patients regarding appointment scheduling, billing questions, prescription refills, general healthcare information, and concerns.
Patient registration: Collecting patient demographics and insurance information accurately.
Appointment scheduling: Coordinating appointment times with patients based on availability and medical needs.
Insurance verification: Checking patient insurance eligibility and benefits for covered services.
Medical information provision: Answering basic questions about medical conditions, treatments, and medications within the scope of their knowledge.
Call routing: Transferring calls to appropriate healthcare providers, specialists, or departments as needed.
Patient record updates: Maintaining patient records by updating relevant information based on calls.
Complaint resolution: Addressing patient concerns and complaints in a professional and timely manner.
Patient education: Providing basic health information and appointment expectations.
Prior Authorizations: completing prior authorizations for ordered medications and equipment
Record requests: Fulfilling outside provider requests for records of affiliate patients
QUALIFICATIONS AND EXPERIENCE:
Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.
Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.
Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.
Attention to detail: Ensuring accuracy when collecting patient information and updating records.
Problem-solving skills: Identifying issues and finding solutions to address patient concerns.
Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.
Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.
SALARY AND BENEFITS:
- Compensation for this position is $18.25 per hour
- Medical, Dental, and Vision coverage options for you and eligible dependents
- Life/AD&D, Short and Long Term Disability policy voluntary coverage options
- Generous vacation, leave, and holiday benefits
Due to our commitment to pay equity, PPKey does not negotiate salaries.
PP Keystone values the recruitment of staff with diverse experiences, backgrounds and perspectives. PP Keystone considers all applicants for employment irrespective of their membership in any particular EEO category and strongly encourages all persons to apply.