Job Summary
Provide direct support to clients as directed, deemed or appropriate at the request and/or direction of supervisory staff. Direct support includes interpretation and translation of documents and transportation services relating to clients, program and agency.
Agency Expectations of Employee
- Supports Mission, Vision and values of agency.
- Acts as a role model within and outside the agency.
- Works in partnership with fellow team members.
- Is sensitive to cultural diversity of colleagues and clients served.
- Is responsive to internal and external customers.
- Represents St. Vincent Catholic Charities in a professional, conscientious manner at all times.
- Demonstrates ongoing professional growth and knowledge through training and experience.
- Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face.
- Sets limits and maintains the helping role of the practitioner/volunteer/intern and intervenes appropriately to meet the needs of the persons or family members served.
- Believes in the capacity of people to grow and change.
Role and Responsibilities
- Provide interpretation services, both within the agency/program and to outside the Agency partners, if applicable.
- Provide translation services, both within the agency/program and to outside the agency partners, if applicable.
- Provide transportation, as deemed necessary, from the airport (arrival), for DHS. Social Security, health appointments, employment services clothing, supportive services, etc.
- Case note all appropriate contacts and activities as directed.
Qualifications and Education Requirements
Education: High School education.
Experience: Preferred is directly related experience.
Special Qualifications: Required is fluency in specific languages based on resettlement needs. Prefer ability to work beyond the parameters of posted Agency/Program hours of operation as necessary to complete Job Responsibilities.
Registration, licenses, certifications or special training: A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.
Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma.
- Ability to stand and/or walk up to 8 hours per shift.
- Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms.
- Vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
- May be required to push, pull, lift, and/or carry up to 25 pounds.
- Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time.
- Noise in the work environment is usually moderately quiet but can be very loud at times.
- Work in an environment with various degrees of discomfort.
- Driving throughout the day as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Additional Notes
This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.
