About Us
For over 30 years, Ronald McDonald House Charities New Zealand has been a home away from home for families with a child in hospital. In 2024 alone, we supported more than 4,400 families saving them over $6 million collectively. More importantly we take care of the practical things in life so families can focus on what really matters – each other.
The role
Looking for a role where your admin superpowers can truly change lives? At Ronald McDonald House® Charities New Zealand (RMHC® NZ), we provide a ‘home-away-from-home’ for families with a child in hospital; supporting with free accommodation and taking care of the practical things in life so families can focus on what matters most – each other.
Last year, we supported over 4,400 families – and none of it would be possible without the generosity of our amazing donors. That’s where you come in.
As part of our Marketing Donor Experience team, you’ll play a key role in ensuring our incredible donors feel valued and connected to our mission.
What you’ll do:
● Process and manage donations with accuracy and care
● Be the first point of contact for donor enquiries
● Maintain donor records in our CRM system
● Issue tax receipts and thank-you acknowledgements
● Support donor stewardship and engagement activities
● Provide admin support across projects and fundraising initiatives.
What we’re looking for:
● 2+ years’ administration experience (not for profit experience a bonus!)
● Strong customer service and communication skills
● Tech-savvy with Microsoft Office (Salesforce and Xero knowledge a plus)
● Super organised with great attention to detail
● Has 2+ years’ admin experience (bonus if you know Salesforce or Xero)
● Brings energy, initiative, and a “can-do” attitude
● A genuine passion for making a difference in people’s lives.
Why you’ll love it here
At RMHC NZ we listen, we care, we provide, and we act with compassion to make a world of difference in someone’s day – and yours.
You will enjoy training and development opportunities and this role can work from home one day a week.
If you love building positive connections with people and you’re ready to bring your admin skills to a purpose-driven role, we’d love to hear from you.
Please note eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.
Applicants will be required to complete a satisfactory NZ Police Vetting application to meet child protection requirements.
