Manager on Duty - Encinitas

YMCA of San Diego County • Full-time • Encinitas, California • 2m ago

Overview

The Manager on Duty (in the absence of any other ranking director or coordinator) will be responsible for the
overall supervision of the YMCA building and grounds. This individual must be able to supervise staff and volunteers and make sure that everyone follows safety standards and policies of the YMCA. The Manager on Duty will act as the “department supervisor” for all departments in the absence of any other higher-ranking director or coordinator.

For information on Y Employee Perks, click on this link: Employee Benefits | YMCA of San Diego County (ymcasd.org)

Schedule - Magdalena Ecke Family YMCA - Encinitas

Primarily nights and weekends

Responsibilities

Answer all incoming phone calls in a courteous and timely manner, route incoming calls to appropriate
departments and staff
Accurately process transactions following branch policies and procedures
Monitor access to facility by ensuring members and participants check-in upon arrival
Maintain working knowledge of branch programs in order to communicate and share information to members and participants
Responsible for completing end of shift procedures, balance and account for all transactions
Provide accurate and engaging informative branch tours
Verify membership and program data for quality assurance
Responsible for all programs and facility operations of the branch
Serving as first point of contact for all membership-related concerns; following up with the proper Department Head
Evaluate program areas and staff by completing Manager on Duty reports on every shift
Responsible for opening/closing of the branch facility, as well as monitoring security procedures and facility operations during the assigned shift
Serve as primary responder to all security/fire alarms and facility operation incidents
Incident Response Leader (IRL) certification required within 30 days of employment
This position requires a professional manner with excellent customer service, organizational, problem solving, staff interaction and supervision, and decision-making skills
Must be self-motivated and able to work with minimal supervision
Must ensure all participants follow established procedures and guidelines, and relate well with a diverse
culture of adults and children
Requires ability to supervise and motivate membership staff and provide excellent customer service
Other duties as assigned

Qualifications

2+ years' of supervisory experience required
Experience with handling cash
Responsible for overseeing all branch activities during their shift and to check for any problems that need to be addressed immediately
Requires standing and data entry for extended periods of time and having physical ability to act swiftly in any emergency
Must have the skills, knowledge, and genuine willingness to assume a visible presence in the facility
Licensing, state law and our government funders require that staff within YMCA of San Diego County be fingerprinted, prior to reporting to work, and include subsequent arrest notifications
CPR/AED, and First Aid Certification, must include Adult and Child/Infant, obtained within 30 days of hire and must be from one of the following certifying organizations:
- American Red Cross
- American Heart Association
- American Safety & Health Institute

YMCA will consider qualified applicants with a criminal history pursuant to the San Diego County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the YMCA is concerned about conviction that is directly related to the job, you will be given the opportunity to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Ordinance by visiting the San Diego County Office of Labor Standards and Enforcement.