Habitat for Humanity International (HFHI) is seeking a people-centered, purpose-driven and systems-thinking leader to fill the role of Operational Excellence Analyst within the organization’s U.S. Operations department and Operational Excellence team. The U.S. Operations department is solely dedicated to supporting and collaborating with the U.S. affiliated network of more than 900 local organizations across every region of the country.
The Operational Excellence team works closely members of the U.S. Operations department to holistically create, support and monitor operating standards to guide the U.S. affiliated network to success through safety, legal and regulatory compliance. The team proactively supports at-risk affiliates, helping them to manage risks and crises, partner with others towards a shared engagement and learning strategy, and take corrective action when needed. The Analyst will assess U.S. affiliate compliance to HFHI policy and core tenets and assist local affiliates with related risk mitigation. Work will address complex and high-risk areas (such as affiliate operations, governance, homeowner services, construction, ReStore operations, and public relations).
Essential Duties and Responsibilities:
• General Risk Mitigation (80%)
o Assessing operational risk, strengths, and crisis response capabilities of local Habitat for Humanity affiliates. This includes reviewing new case information, drafting new case summaries for leadership review, and drafting letters and other documentation.
o Supporting affiliates' efforts to address high-risk complaints and crises and work on related risk reduction, operational improvements, and increased compliance with Habitat for Humanity standards.
o Analyzing related reports and policies and procedures received from affiliate leadership and assisting them to develop corrective action plans to address high-risk and compliance issues when needed.
o Facilitating critical communication among all pertinent parties (including HFHI staff, affiliated network leaders and organizational stakeholders).
• Team Priority Processes and Projects (10%)
o Collaborating on cases with other HFHI teams, such as Governance/Risk/Compliance, Legal, Public/Media Relations, Government Relations/Advocacy, Internal Audit, DEI, Safeguarding, and the Affiliate Support Center. Also works closely with most US Office teams.
o Collaborating effectively with other departments to design resources and materials to ensure successful service delivery to affiliates and to help protect the mission and brand of Habitat for Humanity.
• Supporting Casework Through Reporting and Training (5%)
o Collecting, recording, and analyzing data related to fieldwork, risk management and other administrative activities, including timely documentation of all casework in various systems. (Salesforce, EthicsPoint, SharePoint, etc.)
o Providing coaching and training for affiliates and US field staff to help affiliates address high-risk problems, manage and prevent crises, manage conflict, and create an atmosphere for success.
• All Other Duties as Assigned (5%)
Education
• Bachelor’s degree or equivalent combination of education and experience
Experience
• Minimum 3 years of related experience.
Knowledge, Skills, and Abilities
• Excellent problem-solving and decision-making skills.
• Ability to remain flexible and work in ambiguous and rapidly changing environments.
• Excellent interpersonal communication skills, including active listening.
• Ability to work with a diverse workforce and all levels of management.
• Excellent report writing and presentation skills.
• Familiarity with Conflict Management methods.
• Awareness of project management and/or consultative processes.
• Proficiency using Microsoft 365.
Preferred Qualifications
• Habitat for Humanity work experience or work experience with similar non-profit organizations.
• Certification related to nonprofit consulting.
• Knowledge, skill, and experience related to managing or conducting workplace investigations and related interviewing.
• Certification related to conflict resolution.
• Basic knowledge of nonprofit financial management and analysis.
• Experience with data tracking & analysis.
• Experience with Salesforce or other contact management software.
•Active support of HFHI Values:
o Humility – We are part of something bigger than ourselves
o Courage – We do what’s right, even when it is difficult or unpopular
o Accountability – We take personal responsibility for Habitat’s mission
•Safeguarding: HFHI requires that all employees take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities, and all those with whom we work. Managers at all levels have responsibilities to support and develop systems that create and maintain an environment that prevents harassment, sexual exploitation and abuse, safeguards the rights of beneficiaries and community members (especially children), and promotes the implementation of Habitat for Humanity’s code of conduct.
The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is $59,590 to $70,100.
Staff hired on a hybrid basis in the United States near Atlanta, Georgia / Washington, DC and Americus, GA), are required to report to the office on Tuesdays.
AboutHabitat for Humanity International (HFHI) is a nonprofit, ecumenical Christian housing ministry. The purpose and goal of Habitat for Humanity International is to eliminate poverty housing and homelessness from the world, and to make decent shelter a matter of conscience and action. Habitat invites people of all backgrounds, races and religions to build houses in partnership with families in need. HFHI has an Administrative Headquarters based in Atlanta, Georgia, an Operational Headquarters based in Americus, Georgia and Area Office bases of operations in Manila, Philippines for our Asia and the Pacific work, San Jose, Costa Rica for our Latin American and the Caribbean work, and Bratislava, Slovakia, for our Europe, the Middle East and Africa work.
HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
