Summary
The Pre-billing coordinator is responsible for daily upkeep of the Call Maintenance board in Home Health Exchange including Prebilling and Dashboard. This role reports directly to the Director of Finance.
Responsibilities
- Ensure all caregivers are paid in a timely and accurate manner.
- Identify and provide support and training for caregivers struggling with the EVV process.
- Review and address all open items on the call maintenance dashboard daily.
- Contact caregivers listed on the prebilling portal in a timely manner and request manual timesheets where needed. Make necessary adjustments to the schedules to correct prebilling issues.
- Ensure EVV and timesheet compliance, discuss discrepancies with clients and caregivers, and ensure that documentation received is correct, complete, and on a timely basis.
- Monitor the prebilling portal and code shifts with non-service information provided within the MCO regulated timeline of 48 hours from date of service.
- Review and address all outstanding shifts left unprocessed on a weekly basis within 3 months of the date of service.
- Collaborate with the operations department to monitor utilization to ensure maximum service delivery.
- Communicate with Client Care Manager about any disruption in service that occurs.
- Communicate any changes in client’s schedule as needed with Client Care Manager.
- Ensure that all Clients receive 100% service utilization, and if not possible provide documentation and timely communication to Managed Care Organizations.
Required Education and Experience
- Bachelor’s degree in human services, Business Administration, or related field preferred or minimum 2 years’ experience in Home Care, Social Work, and/or work with The Office of Long-Term Living.
- Proficient in Microsoft Office: Word, Excel, Power Point, Outlook.
- Knowledge of HHAeXchange.
- Bi-lingual preferred but not required.
- Must have own car, valid driver’s license, and insurance.
Physical Requirements
May require sitting, standing, or walking on a level surface for periods throughout the day. May require lifting up to 20 pounds. Regional travel up to 25% is required to other JEVS locations, home visits and other related functions.
Benefits
- Heath insurance
- Dental insurance
- Life insurance
- Paid time off
- Retirement benefits
For more information about JEVS Care at Home, please visit our website: jevsathome.org
