Center Operations Manager
Location: Fort Benning, GA
Make a Meaningful Impact Every Day
At the USO, we�re more than a team�we�re a mission-driven family dedicated to connecting service members and their families to the people, places, and resources they need to thrive. As a Center Operations Manager, you�ll play a key leadership role in creating welcoming spaces, delivering memorable experiences, and building strong community partnerships that bring the USO mission to life.
What You�ll Do
As a Center Operations Manager, you will oversee the daily operations of one or more USO Centers�ensuring they are vibrant, well-run, and ready to support service members and their families. You�ll lead programs, events, and activities both on and off military installations, manage a talented team of staff and volunteers, and help shape how the USO shows up in your community.
Key Responsibilities
- Lead and Inspire: Oversee daily center operations, ensuring each location is safe, clean, welcoming, and fully operational. Foster a positive environment for guests, staff, and volunteers.
- Create Unforgettable Experiences: Plan, execute, and elevate programs, events, and services that bring joy and support to the military community�on and off base.
- Build and Grow Teams: Recruit, train, schedule, and mentor staff and volunteers. Recognize contributions and create a culture of appreciation and teamwork.
- Ensure Excellence: Monitor program quality, budgets, and operational standards. Identify opportunities for innovation and improvement to enhance the guest experience.
- Manage Operations: Oversee budgets, inventory, and reporting. Ensure compliance with food-handling and safety regulations.
- Strengthen Community Partnerships: Build strong relationships with military leadership, community partners, donors, and media to expand support for the USO mission.
- Communicate the Mission: Share center news, stories, and impact through multiple media channels to engage audiences and celebrate successes.
- Be Prepared: Maintain and enforce standard operating procedures and emergency preparedness plans to keep guests and team members safe.
What We�re Looking For
- Education & Experience:
- High School Diploma required; Bachelor�s Degree preferred.
- 5+ years of experience in operations, event management, or marketing, including at least 1 year in a supervisory role.
- Nonprofit or military-related experience is a plus.
- Skills & Strengths:
- Proven leadership ability with a passion for people.
- Strong organizational, communication, and problem-solving skills.
- Comfortable managing budgets, reports, and operational details.
- Tech-savvy with Microsoft Office and familiarity with volunteer management software (experience with Digital Cheetah a plus).
- Adaptable and calm under pressure.
- Other Requirements:
- Ability to pass background screenings and obtain required credentials to access USO Centers and military installations.
- Valid driver�s license (U.S. and/or foreign, as applicable).
- Fluency in English; additional language skills preferred.
Why You�ll Love Working Here
- Be part of a mission that truly matters�supporting service members and their families around the world.
- Lead passionate teams and make a direct impact in your community.
- Competitive benefits, generous time off, and opportunities for growth and development.
- Work in a dynamic environment where no two days are the same.
Join us in delivering more than programs�deliver moments that matter.
?? Apply today to become a Center Operations Manager and help us keep service members connected to what they love most.
